What is the opportunity?

Reporting to the Manager, Trade Operations, this position is expected to provide support for all related processing of documentation and administration of all Trade related products (Documentary Collections).

What will you do?

• Provide premium service in all aspects of the Trade Finance operational workflow including the completion of Documentary Collections and ensuring service delivery standards are met or exceeded

• Responsible to meet monthly Key Performance Indicators and to participate in PTO Quality Initiatives.

• Responsible for effective relationship management of all partners, including, but not limited to BBE, P&CB, Capital Markets, IT, and Products/Sales Management teams

• Referral point for service partners in all businesses throughout RBC for processes relating to the issuing of Documentary Collections

• Track service gaps/client impact errors, performing root cause analysis as required closing gaps, improving service and optimizing operational efficiency

What do you need to succeed?

Must have:

• Strong organizational & decision-making skills.

• Technical aptitude and system documentation proficiency

Nice-to-have:

• Knowledge of SWIFT payment and message types (MT100, 200 and 400 series)

• Trade processing software such as Trade 360

• Previous Customer Service experience

• Working knowledge of ICC rules (URC 522)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to building close relationships with clients

• Access to a variety of job opportunities across business and geographies

#LI-Hybrid

#LI-POST

Job Skills

Automated Clearing House, Customer Service Management, Decision Making, Electronic Banking Products, Financial Services Applications, Process Management, Resource Coordination, Securities Laws, System Applications, Treasury Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeTechnology and OperationsRegularSalaried2023-10-262023-11-09