Trade Operations Specialist

We are seeking a dedicated and skilled Trade Operations Specialist to ensure efficient transaction processing and deliver exceptional service to our valued clients. In this role, you will collaborate with internal stakeholders, such as Product Operations, Sales, and Management teams, to maintain operational standards, increase productivity, and manage risks. Your responsibilities will include resolving client issues, handling trade-related queries, and identifying improvement opportunities. With a strong understanding of trade products, regulations, and service quality principles, you will contribute to the strategic direction of Trade Operations.

RESPONSIBILITIES

• Ensure that transactions are processed within the terms of the Service Level Agreement while maintaining a high standard of service to our valued clients. This involves utilizing a range of trade services and instruments.
• Assist the Product Operations Team in achieving effective operational standards, increased productivity and efficiency, and good quality control on operational and transactional risks.
• Contribute to the future strategic direction and processing innovations for Trade Operations.
• Collaborate with Coverage, Transaction Banking Sales, Product Management, CTMU, and other key internal stakeholders to solve client issues.
• Handle and support Trade Client Service Managers (TCSMs) with trade-related queries from external and internal clients. Monitor the Transaction Dashboard and GEMS for pending transactions.
• Identify and resolve thematic issues based on service interactions (enquiries, complaints, incidents, client visits, etc.) within GEMS and other relevant systems as part of improvement initiatives.
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
• Ensure transactions are handled in accordance with Bank policies, operational guidelines, and standards. Escalate transactions that breach service level agreements or are approaching breach.
• Continuously identify opportunities to improve client efficiency and performance by optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
• Display exemplary conduct and adhere to the Group's Values and Code of Conduct.

QUALIFICATIONS

• Possess a strong knowledge of Receivable, Payable, and Supply Chain Finance.
• Demonstrated experience in financial operations.
• In-depth understanding of various types of trade products, process flows, regulations, and accounting rules.
• Strong analytical, problem-solving, and operational skills.
• Excellent understanding of service quality principles.
• Familiarity with technology support systems used within the local environment.
• Proficient in PC skills and MS Office.
• Strong organizational skills and well-developed business acumen.
• Excellent interpersonal and communication skills.

KEY STAKEHOLDERS

• External clients
• Respective Product Operations Team and Operations Head in the country
• Relationship Managers and Business Managers
• Transaction Banking Product and Sales Manager
• Global Business Solutions (GBS) Product Teams

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About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers