• Job Description

  Req#: 77485

  About Us

  
  At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

  About the Role

  As a Trade and Supply Chain Services Officer you will be responsible for delivering high-quality services to both external and internal customers. You will collaborate closely with the TB Sales and GCC teams, the primary duty involves managing DSD cases to ensure daily transactions are processed accurately and on time. Additionally, the role includes handling fee billing, collection, reconciliation, and reporting for Core Trade products, as well as providing support for the daily processing of Supply Chain Finance operations

  Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

  Role Location: New York

  Role Type: Permanent, Fulltime

  What will your day look like?

  As a Trade and Supply Chain Services Officer, you will:

  • Deliver excellent customer service by timely processing of transactions, prompt response to inquiries and regular follow ups via customer visits or calls.

  • Understand the needs of Trade customers and offer operational insights and solutions to improve their Trade processing experience.

  • Monitor daily work queues both via DSD and Outlook to ensure timely and accurate handling of transactions, including DSD case management

  • Ensure all transactions are processed in accordance with internal trade policies, procedures or any other governing rules such as UCP 600, ISP98. Sanctions policies are to be applied to all transactions and issues escalated in accordance with the Trade Escalation Policy.

  • Contribute to improvement of existing processes and procedures in terms of effectiveness (quality, accuracy, reliability, and etc.) and/or efficiency (cost, timeliness, and etc.).

  • Record and assist in resolution of issues (including errors, complaints, revenue reversals and etc.) in accordance with the Trade Escalation Procedure and Trade Instruction Manual.

  • Build and maintain strong working relationships with Group Capability Centre staff, Trade Operations counterparts, Trade Sales, Trade Product teams, Relationship Managers, and other key stakeholders

  • Help to identify new risks and strengthen controls in order to minimize operational losses.

  What will you bring?

  To grow and be successful in this role, you will ideally bring the following:

  • Relevant experience in Banking with customer service focus Experience working under a SPOKE and HUB operating model a plus

  • Good Knowledge of Trade and Supply Chain transactions is a plus.

  • Excellent Customer service skills with some basic sales knowledge to identify referral opportunities to the Sales Team.

  • Strong IT and Microsoft office skills for billing, reporting, record keeping, and presenting with the ability to learn and utilise new bank systems quickly and efficiently (Trade360, MIDANZ and Razor core systems interface, as well as Trade Transactive Portal a plus)

  • Strong analytical and problem-solving skills to identify issues involved in complex transactions and develop solutions to meet business and /or customer needs

  • Able to work under pressure and perform time management to deliver priorities

  You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

  So why join us?

  From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

  But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

  We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

  At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

  To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 77485.

  Compensation and Benefits

  The base salary range for this position is $85,000 - $95,000

  This range is determined by the job, location and level of expertise required for this specific role. The final salary offered will consider your capabilities, skills and knowledge.

  ANZ is proud to offer highly competitive employee benefits. Highlights include:

  • Market leading medical plan, heavily subsidized by ANZ

  • Comprehensive benefit plans including vision, dental, life and disability, fully subsidized by ANZ

  • Defined contribution retirement plan, matching up to 6%

  • Monthly commuter subsidy to fund your transit or parking needs

  • Generous leave policies including vacation, personal, sick, parental leave

  • Flexible work environment with a hybrid remote working model

  • An ‘always learning’ culture that fosters professional development and career growth

  Job Posting End Date

  08/10/2024 , 11.59pm, (Melbourne Australia)

• About the company

  The Australia and New Zealand Banking Group Limited is an Australian multinational banking and financial services company headquartered in Melbourne, Victoria.

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