• Job Description

  Req#: A4751-25-0005?language=en&page=984&sort=publicationDateDesc

  Job summary

  Marfleet Group Practice is looking for a Trainee Assistant Practice Manager to learn all aspects of the day to day running of a busy GP surgery.

  Main duties of the job

  • Support the Operations Lead/Senior Advisor in staff management, ensuring adherence to MRP policies and procedures.
  • Organise recruitment, induction, and training for staff.
  • Track and report progress on targets, including QOF, enhanced services, and work towards CQC compliance.
  • Identify underperformance and implement improvement plans in coordination with GPs and the Practice Manager.
  • Stay updated on NHS/ICB changes and identify opportunities or risks.
  • Ensure compliance with NHS patient care obligations.
  • Maintain up-to-date HR documentation (e.g., job descriptions, policies, contracts).

  About us

  We are a friendly, forward thinking practice providing care for over 15,500 patients.

  We are also a training practice, with 7 GP,s ACP, Nurses and HCA's

  Details

  Date posted

  18 June 2025

  Pay scheme

  Other

  Salary

  £14.30 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A4751-25-0005

  Job locations

  Marfleet Primary Healthcare Centre

  Preston Road

  Hull

  East Riding of Yorkshire

  HU9 5HH

  
  

  Marfleet Group Practice

  Middlesex Road

  Hull

  HU8 0RB

  
  

  Job description

  Job responsibilities

  To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service.

  To understand security/health and safety processes and procedures, as required.

  To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand referring complex nature to Operations Lead.

  To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.

  To plan and organise own day to day tasks within the parameters set out by supervising staff.

  May assist with the arrangement of meetings, may be required to take notes of a non-complex nature.

  Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control and work with the Infection Control Lead, Information Governance and Confidentiality.

  Work flexibly to meet the needs of the service.

  To maintain staff records both manually and electronically, producing routine information as required.

  It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.

  Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.

  Job description

  Job responsibilities

  To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, carers, patients/external agencies, maintaining the Practice standards of customer service.

  To understand security/health and safety processes and procedures, as required.

  To make judgements in resolving problems of a patient or administrative nature within pre-defined limits, dealing with issues first hand referring complex nature to Operations Lead.

  To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.

  To plan and organise own day to day tasks within the parameters set out by supervising staff.

  May assist with the arrangement of meetings, may be required to take notes of a non-complex nature.

  Knowledge of the Practices policies and procedures eg Fire, Health and Safety, Infection Control and work with the Infection Control Lead, Information Governance and Confidentiality.

  Work flexibly to meet the needs of the service.

  To maintain staff records both manually and electronically, producing routine information as required.

  It is the responsibility of each member of staff to maintain confidentiality, in line with the Practices Code of Conduct.

  Staff must be aware of and adhere to the provisions of current Health and Safety legislation and to ensure their own safety and the safety of colleagues, patients, and visitors. Staff must be aware of the action to be taken in the event of fire and MUST undertake fire training annually.

  Person Specification

  Experience

  Essential

  • Qualification in Customer Service.
  • Good interpersonal skills.
  • Flexibility and willingness to learn.
  • Full driving licence.

  Desirable

  • At least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint).
  • Salary: Starting salary is £27885 per annum.

  Person Specification

  Experience

  Essential

  • Qualification in Customer Service.
  • Good interpersonal skills.
  • Flexibility and willingness to learn.
  • Full driving licence.

  Desirable

  • At least 2-5 years of experience in a management or supervisory role, preferably in a healthcare or primary care setting. Key skills include experience with NHS systems and processes, team management, HR and IT competence using healthcare IT systems (e.g., EMIS, SystmOne) and Microsoft Office (Word, Excel, PowerPoint).
  • Salary: Starting salary is £27885 per annum.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Marfleet Group Practice

  Address

  Marfleet Primary Healthcare Centre

  Preston Road

  Hull

  East Riding of Yorkshire

  HU9 5HH

  
  

  Employer's website

  https://www.themarfleetgrouppractice.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Marfleet Group Practice

  Address

  Marfleet Primary Healthcare Centre

  Preston Road

  Hull

  East Riding of Yorkshire

  HU9 5HH

  
  

  Employer's website

  https://www.themarfleetgrouppractice.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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