• Job Description

  Req#: A5687-25-0000?language=en&page=474&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to join our thriving GP practice as a Trainee / Assistant Practice Manager. This is a newly created role, ideal for someone currently in a team leader position or ready to take the next step in their career. Full training will be provided.

  The successful candidate will work closely with the Practice Manager to ensure the smooth and efficient daily running of the practice. We are a training practice, passionate about delivering high-quality care to our patients while fostering a supportive and collaborative environment for our staff, who are integral to the care we provide.

  Ideally, you will have experience in a senior administrative role and are looking to progress into practice management. You will need to demonstrate:

  • A track record of providing excellent administrative support
  • Exceptional attention to detail and accuracy
  • Strong teamwork and interpersonal skills
  • A flexible, proactive approach to problem-solving
  • A commitment to delivering high-quality outcomes

  If this sounds like the next step in your career, we would love to hear from you.

  Main duties of the job

  • Provide efficient and effective administrative support to the Practice Manager
  • Assist in the day-to-day operational management of the practice
  • Support the delivery and monitoring of QOF (Quality and Outcomes Framework), Enhanced Services, and Public Health initiatives
  • Act as the first point of contact for any IT-related queries, including responsibility for the EMIS clinical system
  • Liaise with internal teams and external partners to ensure the smooth running of practice systems and processes
  • Support the Practice Manager with HR, rota coordination, audits, and compliance tasks as required

  About us

  We are a friendly and progressive training practice led by three Partners. Our multidisciplinary team includes Salaried GPs, Clinical Pharmacists, Physician Associates, and a dedicated team of Medical Receptionists/Administrators. We are committed to providing exceptional patient care while also investing in the training and development of our staff.

  Details

  Date posted

  02 May 2025

  Pay scheme

  Other

  Salary

  £18 to £20 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  A5687-25-0000

  Job locations

  Bloomsbury Surgery

  1 Handel Street

  London

  WC1N 1PD

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the Assistant Trainee Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  Working in conjunction with the Practice Manager:

  Key Responsibilities

  Recruitment & Onboarding

  • Coordinate recruitment of receptionists and admin staff: from job advert to appointment.
  • Work with the Practice Manager during selection and interviews.
  • Ensure comprehensive induction and initial training for new staff.
  • Deliver parts of training directly and delegate appropriately.

  Staff Training & Development

  • Plan and maintain ongoing training programmes using various tools (e.g. intranet, videos, modules).
  • Support the Reception Manager in designing and running regular training (e.g. customer care, policy updates).
  • Promote continuous development and knowledge sharing.
  • Create a learning environment across the administrative team.

  Appraisal & Performance Monitoring

  • Lead an annual appraisal process for administrative staff.
  • Assist the Reception Manager in monitoring team and individual performance.
  • Identify underperformance and support improvement strategies.

  Operational Support & Process Improvement

  • Ensure administrative duties are performed in line with protocols.
  • Assist in the evaluation and redesign of inefficient processes.
  • Contribute to forward planning of staff rotas and deployment.
  • Provide cover for reception as needed during shortages.
  • Help ensure smooth daily operations across admin and reception teams.

  Customer Care & Patient Services

  • Drive high standards of customer care across all patient interactions.
  • Oversee training aimed at improving patient service quality.
  • Support with handling and investigating patient complaints.
  • Ensure communication with patients is professional, efficient, and aligned with the practice's standards.

  Patient Relations & Communication

  • Manage the Patient Participation Group (PPG) and act as a liaison with patients.
  • Help organize other clinical patient groups.
  • Ensure all points of patient contact (phone, in person, online) reflect well on the practice.

  System & Target Monitoring

  • Monitor workload streams to avoid backlogs and ensure smooth functioning.
  • Help meet clinical and administrative performance targets.
  • Suggest improvements where systems are inefficient for patient service.
  • Develop strong IT skills (e.g. EMIS Web, patient registration, referrals, pathology systems).

  Team Culture & Collaboration

  • Help foster a positive, cooperative, and productive workplace culture.
  • Collaborate regularly with the Practice Manager and Reception Manager to optimize staff planning and operations.

  Secondary responsibilities

  In addition to the primary responsibilities, the Assistant Trainee Manager will receive training to:

  1. Deputise for the Practice Manager during periods of absence

  1. Deputise for the Practice PA and produce meeting agendas and record the minutes of meetings in con

  1. Support the practice manager in the maintenance of the practice website

  1. Monitor and promote the use of the Friends and Family Test

  1. Schedule and take minutes for the Patient Participation Group meetings

  Job description

  Job responsibilities

  The following are the core responsibilities of the Assistant Trainee Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  Working in conjunction with the Practice Manager:

  Key Responsibilities

  Recruitment & Onboarding

  • Coordinate recruitment of receptionists and admin staff: from job advert to appointment.
  • Work with the Practice Manager during selection and interviews.
  • Ensure comprehensive induction and initial training for new staff.
  • Deliver parts of training directly and delegate appropriately.

  Staff Training & Development

  • Plan and maintain ongoing training programmes using various tools (e.g. intranet, videos, modules).
  • Support the Reception Manager in designing and running regular training (e.g. customer care, policy updates).
  • Promote continuous development and knowledge sharing.
  • Create a learning environment across the administrative team.

  Appraisal & Performance Monitoring

  • Lead an annual appraisal process for administrative staff.
  • Assist the Reception Manager in monitoring team and individual performance.
  • Identify underperformance and support improvement strategies.

  Operational Support & Process Improvement

  • Ensure administrative duties are performed in line with protocols.
  • Assist in the evaluation and redesign of inefficient processes.
  • Contribute to forward planning of staff rotas and deployment.
  • Provide cover for reception as needed during shortages.
  • Help ensure smooth daily operations across admin and reception teams.

  Customer Care & Patient Services

  • Drive high standards of customer care across all patient interactions.
  • Oversee training aimed at improving patient service quality.
  • Support with handling and investigating patient complaints.
  • Ensure communication with patients is professional, efficient, and aligned with the practice's standards.

  Patient Relations & Communication

  • Manage the Patient Participation Group (PPG) and act as a liaison with patients.
  • Help organize other clinical patient groups.
  • Ensure all points of patient contact (phone, in person, online) reflect well on the practice.

  System & Target Monitoring

  • Monitor workload streams to avoid backlogs and ensure smooth functioning.
  • Help meet clinical and administrative performance targets.
  • Suggest improvements where systems are inefficient for patient service.
  • Develop strong IT skills (e.g. EMIS Web, patient registration, referrals, pathology systems).

  Team Culture & Collaboration

  • Help foster a positive, cooperative, and productive workplace culture.
  • Collaborate regularly with the Practice Manager and Reception Manager to optimize staff planning and operations.

  Secondary responsibilities

  In addition to the primary responsibilities, the Assistant Trainee Manager will receive training to:

  1. Deputise for the Practice Manager during periods of absence

  1. Deputise for the Practice PA and produce meeting agendas and record the minutes of meetings in con

  1. Support the practice manager in the maintenance of the practice website

  1. Monitor and promote the use of the Friends and Family Test

  1. Schedule and take minutes for the Patient Participation Group meetings

  Person Specification

  Experience

  Essential

  • Strong teamwork and interpersonal skill
  • A track record of providing excellent administrative support
  • Exceptional attention to detail and accuracy

  Desirable

  • Experience of office procedures within a health care environment
  • Working in a busy office environment
  • A commitment to delivering high-quality outcomes

  Qualifications

  Essential

  • Good Basic Education with GCSE in English C or above (or equivalent qualification)

  Desirable

  • Educated to "A" Level Standard

  Person Specification

  Experience

  Essential

  • Strong teamwork and interpersonal skill
  • A track record of providing excellent administrative support
  • Exceptional attention to detail and accuracy

  Desirable

  • Experience of office procedures within a health care environment
  • Working in a busy office environment
  • A commitment to delivering high-quality outcomes

  Qualifications

  Essential

  • Good Basic Education with GCSE in English C or above (or equivalent qualification)

  Desirable

  • Educated to "A" Level Standard

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Bloomsbury Surgery

  Address

  Bloomsbury Surgery

  1 Handel Street

  London

  WC1N 1PD

  
  

  Employer's website

  https://www.bloomsburysurgery.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Bloomsbury Surgery

  Address

  Bloomsbury Surgery

  1 Handel Street

  London

  WC1N 1PD

  
  

  Employer's website

  https://www.bloomsburysurgery.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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