NHS
Trainee Clinic Management System Build Administrator
This job is now closed
Job Description
- Req#: C9439-24-1190?language=en&page=1085&sort=publicationDateDesc
- Relevant experience of working in a busy office environment
- Previous experience of working in the NHS
- Able to maintain strict confidentiality
- Good interpersonal skills
- Approachable and friendly
- Willing to undertake any training required for the post
- Well presented
- Self-reliance
- Keyboard skills
- Knowledge of the Data Protection Act.
- Ability to effectively organise and prioritise workload and meet deadlines.
- Excellent telephone skills and sensitive manner when speaking with patients
- Flexible in all areas
- Microsoft Office skills
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
- Knowledge/Experience of EPR systems.
- Experience of using the ERS system
- 2 A Levels or NVQ level 3 business and admin or customer care. Equivalent qualification or experience.
- Relevant experience of working in a busy office environment
- Previous experience of working in the NHS
- Able to maintain strict confidentiality
- Good interpersonal skills
- Approachable and friendly
- Willing to undertake any training required for the post
- Well presented
- Self-reliance
- Keyboard skills
- Knowledge of the Data Protection Act.
- Ability to effectively organise and prioritise workload and meet deadlines.
- Excellent telephone skills and sensitive manner when speaking with patients
- Flexible in all areas
- Microsoft Office skills
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
- Knowledge/Experience of EPR systems.
- Experience of using the ERS system
- 2 A Levels or NVQ level 3 business and admin or customer care. Equivalent qualification or experience.
Job summary
To become proficient in the creation and maintenance of outpatient and diagnostic non-theatre clinic templates within the Trusts Patient Administration System and linked bespoke systems. They will also complete clinic cancellation and ad hoc clinic creation requests ensuring that effective governance arrangements are in place. They will seek opportunities for continuous improvement to mitigate risk and minimise delays to patient pathways.
They will support the Clinic Management Systems Manager in maintaining and updating the Trusts e-RS directory of services
Duties will be in line with clearly defined protocols and procedures.
Manager available for reference when required
Main duties of the job
To be responsible for the set-up and maintenance of outpatient and diagnostic non-theatre clinics permanent and ad hoc templates.
To maintain the Patient Administration and Bespoke Systems Data Collection Workbooks in order to keep a backup of clinic builds, ensuring all systems integrated with EPR are adapted to reflect changes in data collection build.
To run daily validation reports for e-SR and EPR DA2 correspondence review tool errors to analyse if failures have occurred. Investigate and correct if necessary to ensure quality, consistency and accuracy across data from different resources.
Manage and validate all new appointment and slot types that are created ensuring Trust approved naming convention is applied. Ensure all clinic new builds and any amendments are linked to the e-RS services and published in line with each services polling range.
Knowledge and understanding of the e-RS diredirectory of service to troubleshoot and resolve any operational issues.
Ensure all Trust and departmental policies and procedures are adhered to to ensure standards are maintained in the department and all tasks carried out correctly and within the correct timescales
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Date posted
22 November 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working, Home or remote working
Reference number
C9439-24-1190
Job locations
The Greenhouse
Amos Drive
Greencroft Industrial Estate, Stanley
Durham
DH9 7XN
Job descriptionJob description
Job responsibilities
An opportunity has arisen for a Trainee Clinic Management System Build Administrator Band 3 at The Greenhouse, Greencroft Industrial Park to work within the Clinic Management Team, Patient Booking.
This is a 36 hour per week post Monday to Friday. Once trained there is the opportunity to agile work (a mix of office and home based)
This is a trainee role to gain knowledge and experience of clinic management build over a 12 month period whereby you will meet specified KPIs in order to progress to the post of Clinic Management System Build Administrator, Band 4.
We are looking for a self-motivating, enthusiastic person for the above post. You will be part of the Clinic Management Team in Patient Bookings and will be responsible for the set-up and maintenance of outpatient and diagnostic non-theatre clinics permanent and ad hoc templates. You will take responsibility for the clinic cancellation and rescheduling process ensuring that capacity issues are escalated to the Care Group General Managers in a timely manner to prevent patients from being rescheduled multiple times and/or experience significant delays to their clinic pathway. Gain knowledge and understanding of the e-RS directory of service to troubleshoot and resolve any operational issues. Successful candidat will need excellent communication skills. You will be required to communicate directly with patients showing empathy and compassion when rescheduling appointments. Some patients may be anxious or have a barrier to understanding that requires the post holder to remain calm, polite and reassuring to ensure the patient has clear understanding of appointment changes
You must be organised and be able to prioritise own work load according to the variable demands of the department, adjusting the priorities throughout the day as further work is emailed into the department.
For Informal Enquiries please contact: Tracey Murdoch, Clinic management/Directory of Services Co-ordinator
Tel: 01207 523681 or e-mail tracey.murdoch@nhs.net
Job responsibilities
An opportunity has arisen for a Trainee Clinic Management System Build Administrator Band 3 at The Greenhouse, Greencroft Industrial Park to work within the Clinic Management Team, Patient Booking.
This is a 36 hour per week post Monday to Friday. Once trained there is the opportunity to agile work (a mix of office and home based)
This is a trainee role to gain knowledge and experience of clinic management build over a 12 month period whereby you will meet specified KPIs in order to progress to the post of Clinic Management System Build Administrator, Band 4.
We are looking for a self-motivating, enthusiastic person for the above post. You will be part of the Clinic Management Team in Patient Bookings and will be responsible for the set-up and maintenance of outpatient and diagnostic non-theatre clinics permanent and ad hoc templates. You will take responsibility for the clinic cancellation and rescheduling process ensuring that capacity issues are escalated to the Care Group General Managers in a timely manner to prevent patients from being rescheduled multiple times and/or experience significant delays to their clinic pathway. Gain knowledge and understanding of the e-RS directory of service to troubleshoot and resolve any operational issues. Successful candidat will need excellent communication skills. You will be required to communicate directly with patients showing empathy and compassion when rescheduling appointments. Some patients may be anxious or have a barrier to understanding that requires the post holder to remain calm, polite and reassuring to ensure the patient has clear understanding of appointment changes
You must be organised and be able to prioritise own work load according to the variable demands of the department, adjusting the priorities throughout the day as further work is emailed into the department.
For Informal Enquiries please contact: Tracey Murdoch, Clinic management/Directory of Services Co-ordinator
Tel: 01207 523681 or e-mail tracey.murdoch@nhs.net
Person SpecificationPerson Specification
Experience
Essential
Desirable
Special Requirements
Essential
Desirable
Special Skills and Knowledge
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Special Requirements
Essential
Desirable
Special Skills and Knowledge
Essential
Desirable
Qualifications
Essential
Additional informationCertificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
The Greenhouse
Amos Drive
Greencroft Industrial Estate, Stanley
Durham
DH9 7XN
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
The Greenhouse
Amos Drive
Greencroft Industrial Estate, Stanley
Durham
DH9 7XN
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.