• Job Description

  Req#: req39227

  Trainee Developer and Administrator, ICT & HR

  Clerk Grade: 01/02
  Salary range: $73,522 to $79,931 plus superannuation
  Employment Type: Temporary opportunity for up to 12 months, with the possibility of extension, Full-time
  Location: Parramatta
  This role sits within the People & Culture Division in the myCareer team.

  About this role

  The Department of Customer Service (DCS) is offering graduates an exciting opportunity to apply for the Trainee Developer and Administrator role. This position supports an industry-leading cloud-based HR software solution, Cornerstone on Demand (CSOD). The myCareer team supports the entire employee lifecycle, including Learning, Development, Performance, Recruitment, Onboarding, Talent Management, and Succession planning modules. This role provides a pathway to becoming a skilled IT and HR professional, gaining hands-on experience and industry-recognized certifications.

  This 12-month temporary opportunity, based in Parramatta, comes with the possibility of extension and vendor-specific training, and practical experience within a NSW Government agency.

  What you’ll be doing

  Your responsibilities will include:

  • Supporting and maintaining the Cornerstone on Demand Human Resource system, focusing on Learning, Development, and Recruitment modules
  • Gaining experience in human capital management systems (HCM), learning management systems (LMS), and recruitment systems (ATS)
  • Developing skills in web design and development using HTML, CSS, and JavaScript
  • Providing helpdesk support and troubleshooting for system users
  • Exploring innovative technologies, including machine learning, bots, and AI
  • Assisting with project management tasks and gaining exposure to ICT and HR processes
  • Working independently, as part of a team, and remotely when required

  Your benefits

  • Industry co-designed training and certification specific to the Cornerstone on Demand platform
  • Valuable workplace experience and skills that will enhance your career prospects
  • One-on-one coaching and development from a dedicated mentor
  • Tailored performance reviews for future growth
  • Individual and group training sessions with experts
  • Discounted gym memberships
  • Health and wellbeing initiatives and support.
  • Flexible working conditions in a modern office at Parramatta Square
  • Access to a confidential Employee Assistance Program (EAP)

  What you’ll bring to the table

  To make the most of this opportunity, you should demonstrate:

  • A passion for technology and a drive to build a career in IT and HR
  • Strong written and verbal communication skills
  • The ability to work independently, as part of a team, and remotely when needed\
  • A proactive and enthusiastic approach to learning and development
  • Attention to detail and problem-solving skills
  • Familiarity with Microsoft Office and/or Adobe Creative Cloud (highly regarded)
  • Experience or interest in web design and development (HTML, CSS, JavaScript)
  • Critical thinking and customer service skills
  • A commitment to completing formal and on-the-job training
  • A can-do attitude and an eagerness to learn

  Applicants with prior qualifications, including Certificate IV or higher, Diplomas, or university studies, are encouraged to apply.

  How to apply

  To apply for this role, click the ‘Apply Now’ button and follow the steps to complete your application. All applications must include a resume and a cover letter addressing the following selection criteria:

  • What relevant studies have you commenced or are interested in commencing?
  • What prior work experience have you had in the workforce (ICT/HR-related or not, e.g., retail)?
  • What areas of ICT, HR, and technology are you passionate about?

  For enquiries

  If you have any questions about this role, please contact Henry Parsons at henry.parsons1@customerservice.nsw.gov.au.

  Salary Grade 1/2, with the base salary for this role starting at $73,522 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Friday, February 21st, 2025 at 10:00 am

  Careers at Department of Customer Service

  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

  Belong in our diverse and inclusive workplace

  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

  You can view our full diversity and inclusion statement here .

  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit

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• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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