• Job Description

  Req#: A2352-25-0007?language=en&page=250&sort=publicationDateDesc

  Job summary

  We have an exciting opportunity for a Trainee Dispenser to join our friendly and growing team at Henmore Health - Brailsford, and would love to hear from you.

  Main duties of the job

  The successful candidate will immediately commence the NVQ Level 2 in Dispensing Services, and will support the dispensary in all areas of dispensing, ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

  Hours of work are between 20-24 hours per week and will cover the opening hours of the Practice Dispensary between 9am - 5.30pm Monday - Friday.

  About us

  Henmore Health is a positive and dedicated provider of primary care in the Ashbourne area, the gateway to the Peak District. We comprise 2 practices located 7 miles apart Henmore Health The Surgery Ashbourne and Henmore Health Brailsford. This position is based at Brailsford.

  We are high performing SystmOne dispensing practices, serving a combined growing rural community of over 13,500 patients.

  Everyone in our team is vital - we only move forward when we do so together, for the benefit of each other and our patients.

  If you have any questions prior to application, please email to ddicb.thebrailsford.adminteam@nhs.net

  Closing date: Monday 14th July 2025 23:59, although we reserve the right to close earlier or later - please do not delay in submitting your application.

  Details

  Date posted

  02 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience Band 2 equivalent

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2352-25-0007

  Job locations

  The Medical Centre

  Church Lane

  Brailsford

  Ashbourne

  Derbyshire

  DE6 3BX

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the counter assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  a. Acting as the focal point for patients, answering the phone and hatch

  b. Collecting prescription charges in accordance with dispensary protocol

  c. Maintaining stock levels within the dispensary, liaising with the dispensary manager/supervisor to facilitate reordering

  d. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

  e. Safe disposal of returned and / or out of date medicines

  f. Supporting the processing of repeat prescriptions, ensuring a 48-hour turnaround is achieved

  g. Process prescription requests via email, phone, fax, face-to-face and online

  h. Assisting the Dispensary manager/supervisor in the preparation of monthly returns

  i. Maintaining a clean and safe working environment at all times

  j. Maintain accurate records at all times, read coding entries appropriately

  Job description

  Job responsibilities

  The following are the core responsibilities of the counter assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

  a. Acting as the focal point for patients, answering the phone and hatch

  b. Collecting prescription charges in accordance with dispensary protocol

  c. Maintaining stock levels within the dispensary, liaising with the dispensary manager/supervisor to facilitate reordering

  d. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

  e. Safe disposal of returned and / or out of date medicines

  f. Supporting the processing of repeat prescriptions, ensuring a 48-hour turnaround is achieved

  g. Process prescription requests via email, phone, fax, face-to-face and online

  h. Assisting the Dispensary manager/supervisor in the preparation of monthly returns

  i. Maintaining a clean and safe working environment at all times

  j. Maintain accurate records at all times, read coding entries appropriately

  Person Specification

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Qualifications

  Essential

  • Good standard of general education

  Desirable

  • GCSE (or equivalent) English & Maths at Grade C or above

  Experience

  Essential

  • Experience of working in primary care
  • Experience working with the general public/patients

  Desirable

  • Experience of working in a dispensary
  • Broad knowledge of General Practice

  Other requirements

  Essential

  • Willingness to undertake the NVQ Level 2 in Dispensing Services
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Good IT skills
  • Clear, polite telephone manner
  • Ability to work as a team member
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • Competent in the use of Office and Outlook
  • EMIS / Systmone / Vision user skills
  • Capable of managing cash payments
  • Ability to effectively manage stock, including ordering, rotation, disposal etc.

  Person Specification

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Qualifications

  Essential

  • Good standard of general education

  Desirable

  • GCSE (or equivalent) English & Maths at Grade C or above

  Experience

  Essential

  • Experience of working in primary care
  • Experience working with the general public/patients

  Desirable

  • Experience of working in a dispensary
  • Broad knowledge of General Practice

  Other requirements

  Essential

  • Willingness to undertake the NVQ Level 2 in Dispensing Services
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Good IT skills
  • Clear, polite telephone manner
  • Ability to work as a team member
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • Competent in the use of Office and Outlook
  • EMIS / Systmone / Vision user skills
  • Capable of managing cash payments
  • Ability to effectively manage stock, including ordering, rotation, disposal etc.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Henmore Health – Brailsford

  Address

  The Medical Centre

  Church Lane

  Brailsford

  Ashbourne

  Derbyshire

  DE6 3BX

  
  

  Employer's website

  https://www.brailsfordandhulland.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Henmore Health – Brailsford

  Address

  The Medical Centre

  Church Lane

  Brailsford

  Ashbourne

  Derbyshire

  DE6 3BX

  
  

  Employer's website

  https://www.brailsfordandhulland.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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