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Job Description:

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. We care about helping local councils to transform and make every penny matter to ensure front line services are protected as part of their citizens charter to ensure that people live and prosper.

We’re now seeking Trainee Benefits and Revenues Officers to join the team. As a Benefits and Revenues officer, you will be tasked with delivering an accurate Housing Benefit, Council Tax Reduction and Revenues processing service in a cost effective and caring manner, whilst working within constantly changing Benefits Regulations, Council Tax and Business Rate Legislation.

What you’ll be doing:

• Initially undergoing a full training course

• Learn the relevant Legislation to a high standard

• Examine Revenues, Housing Benefit and Council Tax Support accounts and claims to ensure all necessary information and evidence has been provided.

• Making enquiries with the public via outbound calls and emails.

• Opportunity for call handling, responding to incoming call enquiries in a timely and accurate manner, this may include a level of debt recovery.

• Update computer records with claim information and gathering information from customers.

• Process and update Revenues, Housing and Council Tax Support accounts and claims in line with legislation and client requirements.

• Ensure correct documentation is completed and that all work is well presented and in line with procedures.

• Meet targets within agreed accuracy levels.

• Dealing with other organisations, such as Her Majesty’s Revenues and Customs and the Department for Work and Pensions by telephone.

• Be aware of the importance of accuracy, detecting fraudulent claims and identifying under or overpayments of Housing Benefit and ensuring Revenues accounts are correct.

• Carry out other administration duties as required.

What we’re looking for

• Willingness to learn

• Good communication skills

• Ability to retain information

• Positive attitude when dealing with phone enquiries

• Good IT skills

About us: Capita Public Service – LPS

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What’s in it for you?

• £22,542 per annum

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Work from home

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.

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