What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

You'll report to the Training Manager. Your role will impact the employee experience by developing their English skills in the customer experience industry.

During a Typical Day, You’ll

· Conduct screenings (verbal, writing and grammar tests) in order to determine language gaps

· Propose action plans based on screening results

· Develop and deliver training curricula customized to each account’s and/or department’s needs

· Provide with reports requested by the Language Programs Manager

· Keep accurate records of important stats and other types of critical information

· Ensure English training facilities are organized and well run

· Conduct coaching sessions on TTEC employees who need the extra support and as a follow up after course completion

What You Bring to the Role

· University studies (complete or in progress) in English as a Second Language or English Teaching

· Teaching experience

· English: Native language proficiency or Native speaker

· Proficient in the use of software for Language Instruction

· Basic knowledge of Microsoft Office

· Adept in utilizing training room equipment (video beam, sound system, etc.)

· Basic knowledge of Curriculum Development

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information

The anticipated rage for individuals expressing interest in this position is $22.61/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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