Initiate Government Solutions
Training/User Support Specialist
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Job Description
- Req#: 3297846
Employer Industry: IT Services and Health Solutions
Why consider this job opportunity:
- Competitive compensation with a robust benefits package
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement
- Comprehensive medical, dental, and vision care coverage
- Paid time off and training time for personal development
- Employer-paid life insurance and short/long-term disability coverage
What to Expect (Job Responsibilities):
- Triage and troubleshoot training-related incidents and requests through ServiceNow
- Review and resolve application incidents using technical expertise and knowledge base resources
- Provide training by conducting online or onsite classroom courses, workshops, and seminars
- Maintain and update training materials and knowledge base records
- Support cross-functional tasks and provide troubleshooting for training forums
What is Required (Qualifications):
- Ability to obtain and maintain an IHS Public Trust security clearance
- Minimum BS/BA degree or equivalent experience of at least 3-5 years as a training and/or user support specialist in the healthcare/IT domain
- Must have knowledge of medical terminology and experience in a healthcare-related field
- High proficiency with MS Office Applications: Word, Excel, Access, PowerPoint, and SharePoint
- Experience with training-related tools such as WebEx, Adobe Connect, or similar platforms
How to Stand Out (Preferred Qualifications):
- Active IHS Public Trust
- Prior successful experience working in a remote environment
- Experience with Electronic Health Record (EHR) systems and similar applications
- Excellent analytical and organizational skills
- Demonstrated experience in large-scale stakeholder management and coordination
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Initiate Government Solutions provides clients with the strategy to build solid foundations that leverage and grow capabilities and revenue. Ensuring our solutions generate maximum value, our range of healthcare IT services and solutions are tailored t...
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