• Job Description

  Req#: R-0000070819

  Job Summary

  Participates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

  Job Description

  What is the opportunity?

  As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Montreal Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.

  What will you do?

  • Analyze and mitigate risk for online and telephone banking suspicious transactions alerts
  • Use analytical techniques to break apart complex, evolving fraudulent activities and trends
  • Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps
  • Accurately prepare required documentation for online investigations
  • Take ownership, accountability for the resolution of escalated online fraud concerns
  • Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transaction/activity

  What you need to succeed?

  Must- have:

  • Previous fraud experience
  • Professional and courteous phone manner
  • Strong decision making skills
  • Strong keyboarding skills
  • Requires fluency in French and English to serve our clients in the community with English speaking needs
  • Ability to work specific shifts of Sunday –Thursday, 7am-3pm OR Tuesday-Saturday 7am-3pm , and flexible to work additional shifts within a 24/7 work environment, including weekends and holidays

  Nice-to-have:

  • Knowledge of Camps, Certapay, Wires, Bess, TBS, On demand, Client view, Iris, 7A, Application launch pad, Siebel & Cart

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to take on progressively greater accountabilities

  RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

  Job Skills

  Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

  Additional Job Details

  Address:

  YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO

  City:

  TORONTO

  Country:

  Canada

  Work hours/week:

  37.5

  Employment Type:

  Full time

  Platform:

  Personal and Commercial Banking

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2023-10-27

  Application Deadline:

  2024-01-27

  Inclusion and Equal Opportunity Employment

  At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
  
  We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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  Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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