• Job Description

  Req#: 210592818
  Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?

  As a Transactions Supervisor in Receivables Operations, you will manage a team processing daily document transactions and extraction of checks and remittances. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records.

  Job responsibilities:

  • Oversee daily workflow of specific workgroups and/or segments of the workflow process
  • Manage a team of full and part-time front line employees
  • Handle complex customer relationships while utilizing service improvement tools and methodologies
  • Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
  • Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
  • Provide guidance and development of the Team Leaders and Operations team members

  Required qualifications, skills and capabilities:

  • Minimum 2 years supervisory/leadership experience
  • Ability to lead, direct, and be visible to staff and direct reports
  • Ability to coordinate and organize work while meeting and handling multiple deadline processes
  • Demonstrated ability to multi-task and balance numerous activities simultaneously
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
  • Good decision-making skills as well as exceptional written and verbal communication skills
  • Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.

  Preferred qualifications, skills and capabilities:

  • Experience in Remittance processing environment

  
  

  Schedule: Sunday – Thursday, 11:30pm - 8:00am

  
  

  Shift differential: 15%

  
  

  This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

  
  A Government Security Clearance may be required for this position. This includes, but is not limited to:
  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence up to 3 years

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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