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Transformation Analyst - Customer Taxation Analyst

Pay61,700.00 - 103,250.00 / year
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 280124

      Purchase, NY is the preferred location, however it is not a requirement as remote applicants will also be considered.

      PBNA has embarked on a multi-year journey to deploy the PepsiCo Global Template (PGT), an enterprise-wide SAP S/4HANA solution covering all aspects of business operations. As part of that journey, a Customer Center of Excellence (COE) was established to centralize, institutionalize, and continuously improve the management, accuracy, and usage of customer data across both the PGT and legacy applications. The Customer Taxation Analyst is responsible for ensuring accurate and compliant taxation processes related to our customer transactions. This role requires a strong understanding of tax regulations, attention to detail, and the ability to collaborate with internal and external stakeholders to manage tax-related inquiries and issues. The Customer Taxation Analyst will play a critical role in maintaining tax compliance and enhancing the customer experience


      Business Process Standardization and Improvement:
      • Align tax certificate entry and maintenance processes.
      • Document and present tax processes to all stakeholders.
      • Partner with Control and Compliance to establish and update tax refund guidelines.
      • Evaluate existing processes and workflows to identify areas of inefficiency, waste, or bottlenecks.
      • Collaborate with stakeholders to gather process data, conduct root cause analysis, and pinpoint improvement opportunities.

      Data Analysis and Reporting:
      • Monitor check/charge refund statuses for Retail and Foodservice Leads
      • Gather, compile and analyze customer tax data to generate actionable reports.
      • Collaborate with stakeholders to understand reporting requirements and tailor analysis to meet business needs.
      • Analyze, identify, and communicate trends.

      Continuous Improvement Projects:
      • Lead or participate in cross-functional teams dedicated to process improvement projects.
      • Lead the planning and execution of customer taxation projects.
      • Provide solution-based ideas to enhance and improve customer taxation processes.

      Matrixed Domestic and International Leadership:
      • Partner extensively with our Mexico Business Services (MBS) team on transactional and process execution, training, issue resolution and improvement.
      • Audit incoming tax documentation and communicate deficiencies to MBS team leads.
      • Deliver ongoing training to MBS associates and Divisional field partners.

      Documentation and Standardization:
      • Document improved processes, procedures, and best practices.
      • Establish and maintain standardized procedures and guidelines to sustain improvements over time.

      Collaboration and Communication:
      • Foster a culture of continuous improvement within the organization by promoting ideas and initiatives.
      • Communicate progress, results, and insights to stakeholders at all levels.
      • Engage with teams across the organization to solicit feedback and ensure alignment with improvement goals.
      • Other duties as assigned.

      Compensation and Benefits:
      • The expected compensation range for this position is between $61,700 - $103,250 based on a full-time schedule.
      • Location confirmed job-related skills and experience will be considered in setting actual starting salary.
      • Bonus based on performance and eligibility; target payout is 5% paid out Annually.
      • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
      • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.


      • Bachelor's degree in accounting, finance, or a related field
      • Minimum of 3-5 years of experience in tax analysis, tax compliance, or a similar role
      • Strong understanding of tax laws and regulations, including sales tax and use tax
      • Proficient knowledge and familiarity with multi-jurisdiction sales tax certification, resale certification, and sales tax exemption for government entities
      • Proficiency in tax software and financial analysis tools
      • Excellent attention to detail and analytical skills
      • Strong communication and interpersonal skills
      • Ability to work collaboratively with cross-functional teams and external partners


      All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

      PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

      If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

      Please view our Pay Transparency Statement
  • About the company

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