• Job Description

  Req#: 9131

  Job Description

  JOB TITLE: Transit Service Centre Head Clerk 1

  DEPARTMENT: TransitNUMBER OF POSITIONS: 1JOB STATUS & DURATION: Permanent Part time

  HOURS OF WORK: Up to 30 hour workweekLOCATION: Brampton Gateway TerminalHOURLY RATE: $22.06JOB TYPE: UnionPOSTING DATE: February 05, 2025CLOSING DATE: February 12, 2025

  AREA OF RESPONSIBILITY:

  Reporting to the Transit Service Coordinator and the Manager, Customer Experience. The Head Clerk 1 position will be an ambassador championing the delivery of exceptional customer service. The position is responsible for ensuring the smooth operation of the store. The Head Clerk 1 will be asked to perform exchanges, refunds, adjustments, handle escalated customer service issues and other duties as assigned.

  • Reconcile (cash reports/inventories/PRESTO etc.)
  • Replenish coin/fare media
  • Troubleshoot POS /SPOS equipment issues
  • Assist in completing paperwork while covering vacation/sickness in other Transit Service Centres as required
  • Provide exceptional customer service to customers in person or by phone.
  • Receive, assess, refer and answer public inquiries about Brampton Transit and the services offered.
  • Update Absent Notification Reports, complete incident reports, operate a POS system.
  • Perform exchanges/refunds on fare passes and process adjustments to incorrectly completed transactions.
  • Handle escalated customer service issues.
  • Maintain store supplies.
  • Assist in training staff.
  • Perform other similar and related duties to the position, as assigned.

  SELECTION CRITERIA:

  EDUCATION:

  • Grade 12 education or equivalent secondary education.

  OTHER SKILLS AND ASSETS:

  • An aptitude and passion for customer service.
  • Previous cash handling, cash balancing, customer service experience, with a strong attention to detail.
  • Sound judgment; excellent public relations and communication skills.
  • Strong oral and written communication skills.
  • Strong knowledge of the streets in Brampton.
  • The ability to interpret maps, timetables and tariff manuals is essential.
  • Able to work independently and as part of a team.
  • Ability to learn and operate multiple computer systems.
  • Provide assistance in the training of new employees.
  • A minimum six-months previous experience in an administrative or accounting capacity would be considered an asset
  • Successful candidates must be available to work flexible hours on short notice – this includes early morning, days, evenings and weekends.

  **Preference will be given to students that have a permanent residency in Brampton.

  **Various tests and/or exams may be administered as part of the selection criteria.

  Interview: Our recruitment process may be completed with video conference technology.If this opportunity matches your interest and experience, please apply online by clicking the button above by February 12, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

  As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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• About the company

  Brampton is a city in the Canadian province of Ontario.

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