• Job Description

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  Company Overview:
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  When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, thereu2019s really only one: Zones u2013 First Choice for IT.TMu00A0
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  Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
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  Position Overview:
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  To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable the individuals with disabilities to perform the essential functions.
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  The Technical Delivery Architect serves as the critical link between the presales/solutioning phase and the delivery of IT solutions for our clients. This role is responsible for ensuring seamless hand off's from the sales and solutioning team to the delivery team, translating client requirements and expectations into actionable, structured delivery plans. The Technical Delivery Architect will work closely with the presales, solutions, transition and delivery teams, ensuring that solutions are both practical and feasible, while maintaining client satisfaction.u00A0 u00A0
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  What youu2019ll do as theu00A0Technical Delivery Architect:
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  The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u00A0This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
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  • Collaboration between Teams : Work closely with the presales/solutioning team to understand the client's business requirements, solution design, and technical specifications. Ensure that these elements are aligned with the delivery and transition teamu2019s capabilities and processes.
  • Solution Review & Refinement : Analyze proposed solutions to identify potential risks, gaps, or challenges that may impact the transition and or delivery of the in scope services. Offer recommendations for refinement to ensure solutions are both deliverable and scalable.
  • Transition Planning & Delivery Execution : Develop and lead the creation of the initial transition plan from the presales phase to the delivery phase, ensuring a smooth handover of all client requirements, expectations, and solution architecture. Act as the point of contact for both the solutioning and delivery teams.
  • Risk Management & Mitigation : Identify any potential risks during the solution and transition phases and develop strategies to mitigate those risks. Ensure timely resolution of issues that may arise during the handover or delivery stages.
  • Documentation & Knowledge Transfer : Ensure that all necessary documentation (e.g., technical specifications, client requirements, transition plans, etc.) is complete and accurate. Facilitate knowledge transfer sessions between presales/solutioning and the transition and delivery teams to ensure clarity and understanding of the solution.
  • Stakeholder Communication : Serve as a communication bridge between presales, solutioning, and delivery teams. Provide regular updates to key stakeholders (internal teams and clients) on transition progress, timelines, and any issues that may arise.
  • Continuous Improvement : Contribute to the refinement of the handover process, leveraging lessons learned to improve future solutions and transitions. Propose best practices and process improvements to enhance the overall transition experience for both clients and internal teams.
  • Technical Leadership : Provide expert-level technical guidance during the transition phase. Help the delivery teams understand the intricacies of the solution, including any customizations, integrations, or specific client requirements.
  • Client Engagement : Occasionally interact with clients to clarify requirements, present transition plans, or resolve issues. Ensure that the clientu2019s expectations are properly set and that all deliverables are aligned with the initial proposal
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  What you will bring to the team:
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  • At least 10+ years of experience in IT solutions delivery, with a proven background in managing transitions from presales/solutioning to delivery. u00A0
  • Experience in solutioning, transitioning and delivering the relevant service (Digital Workplace Services, Cybersecurity,u00A0 Networking, or Cloud / Data Center projects) u00A0
  • Strong understanding of IT solution architecture, service delivery, and project management. u00A0
  • Familiarity with a variety of IT solution areas and a mix of Professional and Managed Services projects, with additional Subject Matter expertise with one of relevant services:u00A0 Digital Workplace Services, Cybersecurity,u00A0 Networking, or Cloud / Data Center projects u00A0
  • Experience with ITIL or other IT service management frameworks is required. u00A0
  • Strong written and verbal communication skills with the ability to interact effectively with both technical and non-technical stakeholders. u00A0
  • Experience in producing clear and concise documentation for technical and business audiences. u00A0
  • Ability to identify, analyze, and resolve complex issues that arise during the transition process. u00A0
  • Strong analytical and troubleshooting skills. u00A0
  • Familiar with agile methodologies, project management frameworks, and tools. u00A0
  • Ability to manage multiple tasks and priorities in a fast-paced environment. u00A0
  • Excellent interpersonal and leadership skills, with the ability to influence without direct authority. u00A0
  • Strong focus on customer satisfaction and the ability to manage client expectations. u00A0
  • Ability to manage cross-functional teams and ensure alignment across various business functions. u00A0
  • Detail-oriented, with a strong focus on quality and accuracy in all aspects of work. u00A0
  • Strong time management skills with the ability to prioritize tasks and manage competing deadlines. u00A0
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  Certifications:
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  • ITIL, PMP, or other relevant certifications are desired. u00A0
  • Technical and/or Cloud certifications (e.g., AWS, Azure, Google Cloud) or other technical certifications relevant to the solutions being delivered. Networking, Data Center, Security are desired. u00A0
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  Qualified candidates can expect a salary range of $170,000- $220,000
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  #LI-Remote
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  Zones offers a comprehensive Benefits packageu00A0
  
  While weu2019re committed to providing top-tier solutions, weu2019re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.u00A0u00A0
  
  At Zones, work is more than a job u2013 it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If youu2019re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!u00A0
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
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  Zones participates in E-Verify. E-Verify is a system that compares information from a team memberu2019s Form I-9 to federal records to confirm their eligibility to work in the United States.u00A0
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• About the company

  Zones provides comprehensive IT solutions to customers across the country and around the world. And we do it extremely well. In fact, we've taken pride in becoming experts in all things tech for more than 30 years. But we don't do it alone. We collaborate with industry-leading partners who help us deliver customizable solutions and positive business outcomes to meet the needs of those we serve.

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