Employer Industry: Community-based Healthcare

Why consider this job opportunity:
- Salary up to $31.30 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility
- Comprehensive benefits including paid vacation, a generous 401(k) match with immediate vesting, and health benefits
- Collaborative and energetic work culture in a fast-paced environment

What to Expect (Job Responsibilities):
- Manage inbound notifications related to transitional care events from various sources
- Conduct outreach to inpatient and post-acute facilities to gather information on admission, discharge dates, and discharge plans
- Request and obtain medical records, routing documents to clinical staff for review, and uploading them into the electronic medical record platform
- Schedule and confirm post-discharge appointments with patients using the electronic medical records platform
- Coordinate with care teams, facilities, payers, and community organizations to meet patients' transitional care needs

What is Required (Qualifications):
- High school diploma required; college degree preferred
- Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
- Experience in a customer service setting, preferably in healthcare
- Professional phone etiquette and a high level of integrity
- Fluency in Spanish, Polish, Russian, or other languages spoken within the communities served (where necessary)

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Ability to embody the "Oaky" values, including radiating positive energy and driving clinical excellence

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