At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit more about this role:

We want to help members navigate the healthcare system in a better and safer way. The Transitions of Care (TOC) Team supports members who are newly discharged from the hospital (and in some cases prior to discharge). You’ll serve as an advocate for these members, coordinating care and ensuring they have the necessary resources and support to achieve better health outcomes. As a TOC Guide your goal will be to support members in safely recovering at home and to prevent hospital readmissions. Our ideal TOC Guide is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health’s members.

Responsibilities will include:

• Calling members to check in after discharge to see how they are doing, and that they have received the assistance they need

• Work with affiliated vendors to coordinate services and care for member, to include transportation, DME, meals, home health care and more as appropriate.

• Assisting with scheduling of post discharge PCP and Specialist visits

• Collaborate with members, providers, and caregivers to ensure a positive outcome.

• Working hand in hand with the other members of the TOC team to address member needs towards team based goals. This may include interdisciplinary huddles.

• Participating in and assisting with pilot programs

• Coordinating with medical providers and facilities to access necessary discharge records

• Following escalation processes to clinical team to ensure members get needed evaluation and care

Attributes to success:

• You love helping others improve their health and navigate a complex healthcare system with compassion, empathy, and warmth.

• You are comfortable performing care coordination for a predominantly elderly Medicare population.

• You are able to ease the stress and anxiety of members during difficult times.

• You have a natural ability to successfully communicate and interact with different stakeholders in a member’s life from doctors to pharmacies to nurses to caregivers.

• You are comfortable working with members over the phone.

• You are an entrepreneurial self-starter who enjoys taking the initiative but is also a great team player willing to work hard to achieve a common aim.

• You are comfortable engaging and learning new technologies including electronic health records and different computer platforms, operating systems and programs (Google Chrome, Google Sheets).

• You have a passion for supporting the delivery of healthcare that we would want for our own family.

• You're excited about being part of a program that is designing and implementing new process changes - frequent change excites you instead of making you feel stressed.

Desired skills and experience:

• Minimum educational experience: high school diploma or GED equivalent

• 2+ years in healthcare setting, managed care, home health, community health highly desired

• Associates degree in healthcare related field preferred

• Fully bilingual (English/Spanish). (Preferred)

Salary range: $20.00 - $32.00 hourly

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.