• Job Description

  Req#: 117275

  The Operations Manager is the second most senior representative for ABM Aviation on a full-time basis at Los Angeles International Airport and responsible for the operation of the Remote Employee Parking operations in accordance with contract provisions between the Los Angeles World Airports and ABM Aviation. The Operations Manager provides coverage for the General Manager when the General Manager is not available.

  Pay: $70,000 - $75,000/ Annually

  The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data

  Benefits: ABM Employee Benefits | Staff & Management

  Responsibilities

  • Manages the day-to-day operations with a focus on scheduling, customer service, and service levels.
  • Abide by and ensure adherence to established policies, rules and regulations, and procedures of ABM Aviation and LAWA as applicable to the facilities.
  • Maintain close and proper liaison with LAWA on day-to-day operational problems and assure cooperation of ABM Aviation staff with authorized representatives of LAWA.
  • Originate and enforce standards regarding employees' personal appearance and demeanor to assure a professional, first-class operation.
  • Overseer of new-hire training and for employee training that requires route and safety guideline protocol.
  • Manages the accident investigation process and ensures all accident reporting is to the standard set forth by ABM and LAWA leadership.
  • Provide direct support for the preparation and evaluation of the monthly billing and providing the required management reports as directed by the LAWA and its Finance Department.
  • Conduct unannounced personal inspections at various times, to observe and evaluate performance of subordinate personnel in fulfilling patron service standards.
  • Be responsible for compliance with all U.S. Government, State of California and City of Los Angeles requirements, codes and statutes regarding employment and equal employment opportunities.

  Qualifications

  • Minimum of 5 years of management experience, strongly preferred with experience in managing Transportation Operations.
  • Experience with Shuttle Maintenance budgets is highly preferred.
  • Enthusiastic about customer service training and client satisfaction.
  • Posses the ability to work and communicate with all levels of the operations from front line team members to executive staff.
  • Must have experience with utilizing computer applications (e.g., Word & Excel).
  • Must have a valid state driver license (Class B License Preferred) with an acceptable driving record.

• About the company

  ABM Industries Inc. is a facility management provider in the United States. Founded in 1909 by Morris Rosenberg in San Francisco, California, as a window washing business. ABM provides facility services in areas such as electrical and lighting, energy, facility engineering, HVAC and mechanical, janitorial services, landscape and grounds, parking and transportation. ABM's services also include energy efficiency and sustainability such as building improvements, electric vehicle charging stations, and renewable energy solutions.

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