• Job Description

  Req#: 2203466

  Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

  Transportation Specialist are responsible for providing non-emergency medical transportation to patients in a safe and timely manner, while promoting a compassionate and positive experience.

  Primary Responsibilities:

  • Provides patients with prompt, effective, and appropriate transportation care, ensuring patient satisfaction in company assigned vehicle
  • Assists the patient with entering and/or exiting the vehicle
  • Monitors well-being of the patient and ensures privacy and comfort
  • Utilizes mobile application on assigned company cell phone to obtain trip schedule, reporting time of patient pickups and drop offs, as well as any changes to schedule or traffic delays
  • Notifies patient when enroute for pickup, and if necessary, of late arrivals
  • Ensures that all vehicle occupants (patients and guest) are properly and safely restrained with seatbelts, while following all safety and compliance policies and procedures
  • Assures that all required an necessary supplies and equipment are onboard the vehicle and in working order prior to departure
  • Completes daily vehicle pre and post trip inspection for proper safety protocols and maintain vehicle cleanliness
  • Operates assigned company vehicle in a safe manner, and complying with all applicable state/county motor vehicle laws, rules, and/or regulations
  • Operates wheelchair ramp as needed and assures that the wheelchair is properly restrained as the patient is safely and properly secured in their wheelchair
  • Reports all accidents and/or incidents to supervisor without delay
  • Maintain Passenger Assistance, Safety and Sensitivity (PASS) certification through CTAA, and complete annual wheelchair certification
  • Performs other duties as assigned

  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Required Qualifications:

  • High school diploma or GED equivalent
  • Ability to obtain and maintain Passenger Assistance, Safety and Sensitivity (PASS) certification through Community Transportation Association of
  • America (CTAA) within first month of employment, cost covered by company
  • 1+ years of customer service experience
  • Valid driver’s license with clean 3+ years driving record
  • Proven comfortable driving in various weather conditions and geographical locations

  Preferred Qualifications:

  • 2+ years of customer service experience
  • Non-emergency medical transportation experience

  Physical and Mental Requirement:

  • Ability to stand for extended periods of time

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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