• Job Description

  Req#: 571635

  Join a Mission That Moves Richmond

  GRTC is uniquely integrated with the community and presents a range of opportunities from launching innovative new service designs and building large capital projects to expanding throughout the region and continuing to grow ridership. Joining GRTC also means moving to a vibrant capital city with a nationally renowned arts and culture scene, delicious food, and enormous potential. Located just ten minutes from downtown, GRTC’s headquarters power 30,000 transit trips a day, with more routes & regional connections in development as well as a second bus rapid transit line that will complement the Pulse, our ITDP Bronze Medal-winning flagship system that serves as the spine of our network.

  
  

  
  

  Drive Decisions. Direct Transit. Deliver Results

  Are you ready to take the wheel in keeping Richmond moving? As a Transportation Supervisor, you'll be the operational backbone of our transit system coordinating personnel, monitoring service delivery in real-time, and ensuring every route runs smoothly. This hands-on leadership role demands sharp decision-making, a command of transit operations, and a steady presence under pressure. From dispatch to road supervision, you’ll lead the people and processes that keep our buses on time and our riders moving forward.

  
  

  
  

  Essential Duties & Responsibilities

  • Keeps Assistant Chief of Transit Operations informed of any problems.
  • Maintains Operator attendance, pay, and leave time records through Hastus.
  • Monitors all in-service vehicles to ensure they are maintaining their headways, to include analyzing running times, frequency needs, passenger loads and time point checks.
  • Monitors CAD/AVL radio system to maintain contact with transit vehicle operators to control on-street service and to respond to emergencies and special needs.
  • Respond to Operator calls for assistance in a professional and timely manner.
  • Ensures that road problems and detours are properly documented and communicated to operators and other appropriate stakeholders.
  • Handles schedule revisions and changes.
  • Maintains accurate management data and reports.
  • Maintains updated seniority lists.
  • Accurately documents disciplinary action of operators after properly checking employee record and ensures that company policies and procedures are followed.
  • Communicates effectively with dispatch regarding location and maintains availability through radio communication throughout entire shift.
  • Manages daily employee data into Hastus and assigning of work in Hastus.
  • Maintains extra board, ensuring that all operators are accounted for, and assigns buses to operators while keeping proper records via a computerized transportation system.
  • Maintains accurate sick book records and data entry in Hastus.
  • Prepares daily operational reports regarding road failures, accidents, vehicle changes, run numbers, vehicle mileage, farebox problems, etc.
  • Supervises, instructs, and conducts routine checks of operators relative to schedule adherence, route, proper signage, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, proper fare collection, and general demeanor.
  • Manages on-board and vehicular accident scenes, conducts accident investigations, and completes all corresponding reports.
  • Provides on-street supervision of transit operators to ensure compliance with operating standards and to assist with problems; re-establishes schedules in case of breakdowns; controls unruly passengers; suggests alternative routing due to accidents.
  • Operates transit bus both in and out of service as needed.

  
  

  
  

  Supervisory Responsibilities

  • Assist Assistant Chief of Transit Operations with supervision of part-time and full-time Bus Operators.
  • Exercises discretion and independent judgment in making operational decisions.

  
  

  
  

  Qualifications

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have strong written and verbal skills, PC proficient in Windows environment using spreadsheets and word-processing software, and prior union environment experience preferred.
  • Must have excellent attendance and work performance record.
  • Ability to manage time efficiently and effectively, detail oriented and strong organizational skills.
  • Excellent technical skills required with Radio CAD/AVL experience preferred. Ability to enter, correct and retrieve data.
  • Must be able to work a flexible schedule.

  
  

  
  

  Education and/or Experience

  • Bachelor’s degree or equivalent experience
  • 2 years experience in a supervisory/management capacity.
  • Valid Virginia Commercial Driver’s License required.
  • Familiar with routes and service area.
  • Extensive knowledge of transit industry.

  
  

  Physical Demands

  The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Must be able to work rotating shifts as assigned to include days, evenings, weekends, and holidays.
  • Must be able to safely drive and operate transit and transit related vehicles, including but not limited to passenger cars, transit vehicles, and the Mobile Command Unit.
  • Requires frequent bending and kneeling.
  • Requires primarily sitting.

  
  

  GRTC IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY IN THE WORKFORCE
  

• About the company

  GRTC uses government-funded equipment and resources principally provided by the Federal Transit Administration, Virginia Department of Rail and Public Transportation, and local funds.

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