Work setting

• Willing to relocate
• Travel agency

Responsibilities

Tasks

• Calculate cost of travel and accommodations
• Handle reimbursement in case of transportation and hotel reservations cancellation
• Recommend suitable products
• Supervise clerical staff or other travel counsellors
• Sell travel products and travel insurance
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Credentials

Certificates, licences, memberships, and courses

• Travel Industry Council of Ontario (TICO)

Experience and specialization

Computer and technology knowledge

• Travel software packages
• Amadeus
• MS Office

Travel bookings

• Leisure travel
• Individual travel
• Group travel
• Domestic travel
• International travel
• Cruise ship

Additional information

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Organized
• Team player
• Accurate

Benefits

Financial benefits

• Bonus
• Commission

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits