Provident Travel, a subsidiary of AAA Club Alliance, is seeking a Travel Manager, Groups and Incentive Travel (Hybrid) for its Cincinnati, Hyde Park location! The Travel Manager will be responsible for establishing and maintaining strategic relationships between a number of highly valued clients and Provident Travel through the identification of client's annual travel program goals and providing consultative services and recommendations to support the clients’ goals leading to best-in-class industry retention and increased revenue.

**This is a hybrid position. Candidate will be eligible to work from home a couple of days per week. Candidates must live within the Cincinnati, OH area.

At AAA, your success is our success. What we can offer you:

• A competitive starting salary; commensurate with experience

• Annual Bonus + Annual Merit Increase eligibility

• Hybrid schedule Eligible

• Comprehensive Benefits Plan (Medical, Dental, Prescription, Vision & Life Insurance)

• Nearly 4 weeks of paid time off accrued during your first year.

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

What we need from you:

• Bachelor’s degree in business or related fields and

• 3 - 5+ years of experience in travel, customer service, and/or account management, with business-to-business experience preferred.

• Completion of CTA within one year of position acceptance, and CTC within two years.

• Ability to respond positively to clients, make recommendations, and interact with individuals at various levels of responsibility.

• Maintain strong customer focus and work with a sense of urgency.

• Effective written, verbal and presentation skills.

• Proficient Microsoft Office skills, Word/Excel, etc.

What you will be doing as the Travel Manager, Groups and Incentive Travel:

• Lead contract negotiations with hotels, air/ground transportation, and special event suppliers to develop comprehensive travel program options for the client.

• Collaborate with AAA Corporate Travel Sales Team to support new client sourcing, prepare joint client presentations, and provide updates on existing client accounts.

• Ensure that all key internal client service areas are aligned with client’s business goals.

• Maintain a role model approach in all internal/external interactions that are related to the client.

• Develop and maintain a SWOT analysis on top tier accounts that includes both client and Provident Travel impacts.

• Share best practices/results with the Provident Incentive Travel team.

• Identify opportunities for innovation and greater revenue/loyalty penetration by listening beyond product/service needs.

• Partner across department lines to accurately make financial recommendations/understand the ROI for Provident Travel and the client.

• Deliver financial results to procurement and C-level client stakeholders.

• Demonstrate the ability to identify “wins” in order to negotiate in conflict resolution.

• Use office products effectively to self-support financial analysis and client-facing communication and formal presentations.

• Connect with Travel Technology team to understand new developments in travel technology that can increase customer satisfaction or provide cost savings opportunities for the client.

• Serve as the subject matter expert in the use of current 3rd party BI Tool utilized in AAA CTS.

• Meet regularly with Provident Incentive Specialists to ensure client goals are understood and on track for completion.

• Coordinate handoff of transactional inquiries to Provident Incentive Specialists but remain connected to any VIP service recovery issues.

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AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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