• Job Description

  Req#: 6645
  Join our team and become part of a leading international premium cruise line and tour company. As a Travel Sales and Support Agent, you'll have the opportunity to sell our products, provide excellent customer service, and contribute to the success of our Consumer Sales Department. With competitive pay, bonuses, and a range of benefits, this is an exciting opportunity for individuals with sales and customer service experience.
  
  Responsibilities:
  - Take inbound calls from Travel Advisors and direct guests, assisting them with booking cruise vacations and enhancing their experience.
  - Communicate effectively with guests, Travel Advisors, and internal colleagues to handle cruise vacation reservations and provide excellent customer service.
  - Utilize multiple systems and resources to create and service bookings, answer questions, and troubleshoot issues.
  - Meet monthly individual Key Performance Indicators for sales and customer satisfaction.
  - Attend daily team meetings and sales trainings to stay up-to-date on sales techniques and provide accurate information to customers.
  - Maintain professionalism, prioritize tasks, and handle multiple responsibilities to meet the needs of Travel Advisors and guests.
  - Provide support to team members in their absence and adhere to company policies and procedures.
  - Ensure compliance with legal and legislative regulations related to the job.
  - Assist with special projects and other assigned tasks.
  
  Requirements:
  - Bachelor's degree preferred, or equivalent combination of education and experience.
  - 1 year of sales and customer service experience.
  - Experience in a high-volume call center is preferred.
  - Knowledge of the travel and hospitality industry is a plus.
  - Strong interpersonal and communication skills.
  - Ability to work independently and be self-motivated.
  - Proficiency in computer applications and reservations systems.
  - Strong organizational skills and ability to multitask under pressure.
  - Logical thinker and willingness to learn.
  
  Additional Information:
  - Must be legally authorized to work in the United States.
  - This position is 100% remote, but not available in certain states.
  - Bonuses and incentives available based on performance.
  - Training will be provided remotely and will last approximately 5 weeks.
  - Work schedules will include at least 1 weekend work day per week, between 6AM and 7PM PST.
  - High-speed internet and a hard-wired computer connection are required for remote work.
  
  Employer is an equal-opportunity employer, providing accommodations as required by law. For more information, please visit our website.
  
  #PCL

• About the company

  Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.

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