• Job Description

  Req#: R0239771

  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
  
  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

  Position Summary
  

  The Senior Analyst of Travel Vendor Management is responsible for ensuring successful management of CVS Health’s travel program of 30K employees, and all associated vendors. You will liaise with internal and external stakeholders and serve as subject-matter expert on all aspects of travel platform functionality, as well as travel program operations.

  Responsibilities include, but not limited to:
  
  • Collaborating regularly with TMC Account Manager to align on initiatives, understand upcoming platform enhancements and changes.
  • Creating and implementing both traveler and agent-facing process improvements.
  • Identifying employee booking trends through data analysis and enforcing travel and expense policy compliance.
  • Driving savings through policy enforcement, utilization of partner benefits & soft dollar funds.
  • Managing relationships with all travel and transportation vendors including but not limited to airlines, hotel chains, rental car companies.
  Responsible for program implementation, oversight and success.
  • Overseeing HR data files, troubleshooting and adjusting profile settings & Single Sign On issues
  • Preparing memos, FAQs, guides, templates, intranet page updates and communicating any travel process changes to employees.
  • Monitor and improve procedures for the securing pre-paid travel arrangements.
  • Partner with TMC and security teams to ensure duty of care.
  • Serve as voice of traveler – gathering employee feedback including through surveys.
  • Staying informed on new industry news, trends and technologies.
  • Assisting with special projects as needed.

  
  Required Qualifications

  • Minimum 5 years’ experience with Concur travel
  • Minimum 5 years' experience in a similar travel role, or extensive industry experience

  Preferred Qualifications

  • Excellent interpersonal and communication (written and verbal) skills, including previous exposure to senior management and the ability to present information accordingly
  • Very strong customer service, analytical and problem-solving skills
  • Must be willing to train and educate users in new processes, policies, and procedures or technologies

  
  Education

  Bachelor’s degree or equivalent (HS Diploma and 4 years of experience) required

  Pay Range

  The typical pay range for this role is:

  $43,700.00 - $107,200.00

  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
  
  In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
  
  For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

  We anticipate the application window for this opening will close on: 06/21/2024

• About the company

  At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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