RELX
TraX Customer Specialist (Remote USA)
5 days agoWhat's your preference?
Job Description
- Req#: R104917
Employer Industry: Risk Management Solutions
Why consider this job opportunity:
- Salary up to $91,900 based on geographic location
- Opportunity for career advancement and growth within the organization
- 100% remote work flexibility within the U.S.
- Comprehensive health benefits, including medical, dental, and vision coverage
- Retirement benefits with a 401(k) match and Employee Share Purchase Plan
- Paid time off, including additional days for volunteering and participating in Employee Resource Groups
What to Expect (Job Responsibilities):
- Assist and educate users on risk solutions and services related to call detail records and geo-location investigations
- Respond to all customer support inquiries on the same day, ensuring complete resolution
- Build strong rapport with customers through timely, consistent, and professional communication
- Advocate for customers by relaying feedback and suggestions to product and engineering teams
- Collaborate with various teams, including engineering, product, sales, and education, to ensure customer satisfaction
What is Required (Qualifications):
- Minimum of 2 years of experience with Accurint TraX
- Experience in customer service or a public-facing position
- Strong organizational, prioritization, and time management skills
- Ability to work both independently and in a team setting
- U.S. citizenship required for this role
How to Stand Out (Preferred Qualifications):
- Law enforcement experience as an investigator, detective, or analyst
#RiskManagement #CustomerService #RemoteWork #CareerGrowth #HealthBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
RELX is a British multinational information and analytics company headquartered in London, England.
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