• Job Description

  Req#: 4399845

  The Operations Division of the Arlington County Treasurer's Office is seeking a full-time Treasury Program Specialist I to accurately and efficiently process payment corrections while providing excellent customer service . This employee performs a variety of front-line customer service, technical, and administrative duties. The population served is culturally diverse, with many individuals who have limited English proficiency . The person in this position must be adept with technology and adaptable to using multiple complex systems.
  
  Specific duties include:

  
  

  • Processing adjustments and refunds, and correcting payment issues for multiple payment types;

  • Researching and correcting payment errors from traditional and non-traditional payment channels;

  • Providing excellent customer service by answering customer questions and resolving issues in person, via email, and over the phone;

  • Escalating customer issues to the supervisor, deputy, appropriate division , or other County department when necessary;

  • Identifying system issues contributing to payment errors, and working with the management team to resolve them;

  • Maintaining a broad and current knowledge of overall resources, programs and procedures handled by the Treasurer's Office; and

  • Assisting team members with other duties as required .

  
  

  Key characteristics of the ideal candidate include:

  
  

  • Excellent verbal and written communication skills;

  • Strong organizational and time-management skills with keen attention to detail;

  • High proficiency with technology, including Microsoft Office Suite, especially MS Excel or similar software, and with using multiple complex systems at the same time;

  • An analytical mind with the ability to understand complex processes from start to finish and offer recommendations for improvement;

  • The ability to multitask by alternating between back-office desk duties, emails, phone calls, and in-person counter duties, as needed; and

  • Must be flexible, empathetic towards customers, and have the ability to remain professional and calm in a high volume, fast paced, deadline driven environment.

  Minimum:

  • Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; and

  • Considerable experience in performing responsible administrative support activities ; experience in programs similar to those in the Treasurer's Office , such as working directly with the public in a retail, financial services, or similar customer service environment, is preferred .

  
  

  Substitution: Additional education may be substituted for experience.

  
  Desirable:
  
  

  • Bilingual ( English-Spanish ) skills; and/or

  • Experience working directly with the public explaining policies, regulations and/or tax regulations to customers.

  
  Background Check: A pre-hire background check will be made on all candidates selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
  

  Work Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. This is not a remote opportunity. Employees are expected to be in the office full time .
  
  The official title for this position is Treasury Program Specialist I .
  
  Your responses to the Supplemental Questionnaire are considered part of the selection process and are required for this position.? Please do not enter "see resume" as a response to the questions.

  Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.

  All Treasury Program Specialist I’s are eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

  For more information on Arlington County’s generous benefits and retirement plan, click here .

  Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment .

  #LI-Onsite

• About the company

  Arlington County is a county in the Commonwealth of Virginia, often referred to simply as Arlington or Arlington, Virginia.

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