The Triage Nurse (Hospice) is an integral part of the Hospice interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on Holidays.

• Responsible to receive calls from patients and/or family members and respond appropriately and assess problems focusing on the delivery of high quality, patient-focused, compassionate care.
• Responsible for timely and accurate documentation of calls received within the electronic medical records system including the processing of workflow associated with the clinical record.
• Knowledge of end-of-life symptom management and pain control to effectively address the needs of patients in a crisis situation.
• Responsible for coordinating with the agency on-call nurses to deliver high quality nursing care and schedule nursing assessments as required in a timely manner to meet the needs of the patients and families.
• Maintains effective communication with patients/families, employees, physicians, vendors, and potential referral and payer sources during afterhours on call.
• Responsible for updating all hospice staff and members of the interdisciplinary team regarding patient changes, vendor and/or facility changes to ensure compliance with the patient’s plan of care.
• Assists in overseeing the utilization and ordering of medications, DME and supplies related to the plan of care to support the organizations financial performance.
• Responsible for appropriate communication to medical director, attending physicians, etc. regarding patient status changes or needs.
• Responsible to ensure appropriate education regarding all updates/processes in the electronic medical record, relative state and federal regulations, documentation processes and needs, etc. by attending mandatory educational offerings and in-services.
• Facilitates orientation of new personnel as assigned.
• Attends and actively participates in weekly Interdisciplinary team meetings as assigned.
• Knowledge of and adherence to all policy and procedures.
• Maintains compliance by documenting accurately and timely within the organization’s electronic medical record.
• Other duties as assigned.

• Must be a licensed Registered Nurse in good standing with no restrictions in all states of practice. Compact licensure preferred.
• Must have two (2) years’ experience as a Registered Nurse with at least one year of direct patient care in a hospice, home health or oncology setting.