• Job Description

  Req#: R5932
  Jacksonville, FL 32257

  Under the direction of the Triage/on-call Supervisor the Triage Telephone RN responds to patient and/or care giver needs via the telephone. The RN prioritizes and responds to calls received, in a timely manner. S/he incorporates nursing skills and appropriate questions to accurately evaluate problems/needs and instruct the patient/care giver in accordance with the plan of care. Schedules vary based on position.

  Position Details

  • Work Location: In-office position located at 4266 Sunbeam Road, Jacksonville FL. No work from home at this time.
  • Days/Hours: Daytime shift or Evening shift available; alternating weekends. Position works regular hours, some after hours, weekends, and holidays.
  • Compensation: $33.00 - $37.00/hour base salary, plus shift differential evening/and or weekend supplemental pay; full benefits package including 23 days annual PTO.

  Job Responsibilities

  Performs skilled nursing activities such as:

  • Actively receive and process incoming calls for all lines of business.
  • Incorporates nursing skills, communication skills, and emotional intelligence to effectively assess problems/needs.
  • Completes telephonic or virtual assessment of patient for effective symptom management.
  • Collaborate with patient, family/caregiver, and practitioner regarding goals of care and changes in treatment plan.
  • Provide information and education regarding disease progression and anticipated needs at end of life.
  • Provide instruction to the patient/care giver in accordance with the plan of care or changes in plan of care.
  • Provides appropriate emotional support during all conversations with patients/caregivers.
  • Conducts follow up and collaboration calls as needs arise or as requested by the team.

  Communicates and coordinates as follows:

  • Provide change of status updates to supervisor (such as ER visit disposition or death) per protocol.
  • Call physician or APRN as necessary for change in plan of care.
  • Collaborate with supervisor or IDG team to determine appropriate discipline to respond to call and/or visit need.
  • Arranges for medications and supplies based on urgency, per policy.
  • Communicates with staff, physicians, community resources, and vendors providing accurate information regarding patient’s needs/problems.
  • Documents all phone call encounters with patients/caregivers in the EMR in a timely manner per CHPC protocol.
  • Leaves accurate and detailed report, per protocol, to IDG team members, after all calls including death calls, per protocol.

  Actively seeks ways to develop professionally:

  • Develops familiarity and proficiency with difficult discussions, explaining disease progression, end of life needs and expectations, and use of current CHPC materials for family/caregiver education.
  • Develops basic knowledge of Hospice Medicare/Medicaid and other reimbursement mechanisms.
  • Develop areas of expertise in hospice nursing skills (including assessment and symptom management)
  • Pursues professional growth through academic and continuing educational programs.

  Demonstrates self-directed behavior:

  • Accepts responsibility and accountability for own actions.
  • Demonstrates ability to solve problems independently.
  • Seeks supervision appropriately.
  • Organizes workload efficiently.
  • Accepts criticism non-defensively.
  • Handles changes appropriately.
  • Functions effectively in emergency situations.
  • Seeks additional responsibilities as appropriate.

  Participates in total agency program:

  • Promotes agency image within the community.
  • Demonstrates appropriate dress and grooming.
  • Uses chain of command for problem solving.
  • Uses supplies and equipment appropriately in a cost-effective manner.
  • Displays courtesy, tact, and patience within the organization and during community interactions.
  • Maintains a good attendance record.
  • Notifies agency of absences according to policy.
  • Keeps neat and legible written documentation.
  • Participates in agency quality assurance and complies with Compliance Program.
  • Attends staff meetings on a regular basis.
  • Other duties as assigned

  Required Licenses/Certifications:

  • RN State of Florida Nursing license, current
  • Drivers license State of Florida, with a driving record acceptable to Community Hospice insurance carrier.

  Education/Experience:

  Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • Bachelor’s Degree in Nursing, Associates Nursing Degree or degree from a diploma nursing program
  • Acute care setting, oncology, home health setting, and/or hospice experience desired, two years minimum preferred
  • Principles and practices of nursing.

  We are an equal opportunity employer.

  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.

• About the company

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