• Job Description

  Req#: 284578

  Job Details

  Job Location: 41st Street - Everett, WA

  Position Type: Full Time

  Education Level: High School

  Salary Range: $25.91 - $27.21 Hourly

  Job Shift: Day

  Description

  About VOAWW:

  Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

  Benefits (Full time)

  • Vacation and Sick Time : Vacation up to 200 hours, Sick time up to 108.64 hours
  • Competitive compensation
  • Holidays: 8 paid per year + 2 paid floating holidays
  • Medical, Dental, and Vision
  • Health Savings Account (HSA)
  • Flexible Savings Account (FSA) medical & dependent care
  • Free Employee Assistance program
  • 403(b) Retirement Plan matching
  • Professional Development opportunities

  About Care Crisis Response Services (CCRS):

  CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.

  General Function:

  This full-time hourly position provides behavioral health support and follow-up services across Tribal programs. This Counselor assesses individual needs, conducts suicide risk assessments, develops treatment and referral plans, and ensures individuals receive timely, appropriate services. Staff in this role will have the opportunity to receive population-specific training to support diverse community needs. This position requires flexibility to provide surge staffing or cross-program support when needed. The position serves the American Indian and Alaskan Native population, including Tribal members, descendants, First Nations, unrecognized tribes, and tribally affiliated community members.

  Principal Activities:

  • Provide timely support, check-ins, and crisis follow-up services to individuals across all behavioral health programs
  • Coordinate emergent follow-up calls and outreach stemming from various contact methods, including phone, chat, and text platforms
  • Assess individual client needs and collaboratively develop care and referral plans to connect clients with appropriate community and clinical services
  • Maintain accurate and professional client records and case documentation in electronic medical records (EMR)
  • Deliver high-quality customer service in all client and stakeholder interactions
  • Conduct suicide risk assessments, safety planning, and means restriction conversations
  • Serve as a liaison between clients and community-based providers, including mobile crisis teams and managed care organizations
  • Utilize systems such as the Washington State Provider One database to identify and coordinate with clients' assigned care teams
  • Work in partnership with Care Crisis Response Services and community agencies to ensure effective referral and follow-up pathways
  • Build and sustain effective relationships with referral sources and behavioral health service providers
  • Contribute to a trauma-informed, culturally responsive, and inclusive service environment
  • Support other programs or teams (e.g., 988, Regional Crisis Line) during peak call volumes or staffing shortages
  • Opportunity to participate in ongoing population-specific trainings to enhance service delivery to diverse groups
  • Other duties as assigned

  #voaww2

  Qualifications

  
  

  Requirements:

  • Tribally affiliated. This can either be tribal enrollment or descendancy with ties to a tribal community
  • High school diploma or equivalent preferred and at least one (1) year of experience in mental health position
  • Knowledge of Native populations in Washington State preferred
  • Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
  • Passing a typing test with a score of 35 WPM or higher
  • Demonstrated respect for diversity

  Required Skills:

  • Fluency in English (oral and written)
  • Courteous, empathic, and professional demeanor
  • Proficiency in Motivational Interviewing and active listening
  • Strong problem-solving and information-gathering skills
  • Superior communication skills to convey information clearly and effectively
  • Ability to multitask, including talking and typing simultaneously
  • Respect for diversity and cultural competency
  • Efficiency in documenting notes in electronic medical records
  • Strong organizational skills with the ability to effectively manage a schedule and client caseload

  Home Office Technology Requirements

  • High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
  • Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
  • No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery

  Effect on End Results:

  • Ensure the delivery of reliable and accessible behavioral health services to the community
  • Support the sustainability and credibility of all behavioral health programs through quality service and partnership
  • Provide accurate and timely information to clients, stakeholders, and service providers
  • Ensure consistent program operations and service availability during designated work hours
  • Contribute to strong staff morale, program collaboration, and effective teamwork
  • Strengthen cooperation and integration across Volunteers of America Western Washington (VOAWW) programs and external human service agencies

  Equal Employment Opportunity Statement:

  We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.

• About the company

  Volunteers of America is a faith-based nonprofit organization founded in 1896 that provides affordable housing and other assistance services primarily to low-income people throughout the United States.

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