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Job Description
- Req#: 014071
Serve as an internal point of contact and educational resource for Trust Prospects from the RBFCU website and general phone inquiries.
Engage in member discovery with Trust Prospects.
Track and maintain Trust Prospects list and account related inquiries.
Administer complex fiduciary account relationships, including directed and delegated trusts, traditional irrevocable trusts, special needs trusts and investment management accounts.
Serve as the day-to-day administrator for RBFCU trust accounts.
Coordinate with members to obtain information for Discretionary Memoranda for trust committee review.
Collect and prepare necessary paperwork for member transactions.
Prepare account closures for review by the Senior Fiduciary Officer.
Monitor bill pay requests submitted by members or beneficiaries.
Prepare annual administrative account reviews and resolve exceptions by deadlines.
Regularly monitor accounts to minimize overdrafts and excess cash balances.
Coordinate with internal partners (MTC Trust Operations, Tax, Business Development, etc.) on member issues and potential opportunities.
Ensure all Reg 9 reviews are properly completed by the assigned department.
Serve as a liaison for members during account termination and identify opportunities for member retention.
Provide financial planning support to members as needed.
Identify and participate in support opportunities to engage with centers of influence.
Complete special projects and other related duties in keeping with the trust company’s fiduciary responsibilities.
Respond to account inquiries from members in a timely manner, providing quality customer service.
Communicate effectively with beneficiaries, grantors, attorneys, and investment advisors to ensure all parties are well informed.
Bachelor's Degree
Certification from ABA or other trade group in trust administration and operations (e.g., CTFA, CFP) required. Graduate degree (e.g., Masters, JD) preferred
Minimum three years of trust administration experience with a financial institution required
Must be able/willing to commute to the work location at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233
Experience with applications such as Salesforce, Laserfiche, FIS TrustDesk, and Microsoft Office preferred
Financial planning experience preferred
Strong knowledge of trust, administrative, operational, and risk mitigation standards, including the ability to effectively communicate related policies and procedures
Strong understanding of trust documents and related fiduciary terms
Ability to articulate the benefits and needs of various types of trusts to members
Ability to effectively interpret and communicate administrative actions to members
Ability to work effectively with members and fiduciary administrators in a team environment
Proficiency in technology, including the use of various software programs and operating systems
Excellent organizational skills and attention to detail
Ability to work independently, multitask and re-prioritize, remain in a stationary position for prolonged periods and effectively operate a computer and other office equipment
Occasional travel required for meetings, conferences, etc., as requested
Demonstrates high ethical standards and integrity in all dealings
Committed to providing exceptional service and building long-term client relationships
Works collaboratively with colleagues and contributes to a positive team environment
Able to adapt to changing market conditions and client needs
Continuously seeks new and better ways to achieve business development goals
Job Description and Requirements
RBFCU in partnership with Members Trust Company is seeking a Trust Officer that is responsible for engaging with Trust Prospects, serving as the day-to-day administrator for an assigned book of business, and managing member and partner relationships. They will be an internal resource for the RBFCU team and key partner to the Trust and Estate Business Development Officer.
This position is for our ASC location , (main campus) located at: 1 Ikea-RBFCU Pkwy, Live Oak, TX 78233
Essential Functions and Responsibilities:
Requirements:
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
About the company
Randolph-Brooks Federal Credit Union is a credit union headquartered in Live Oak, Texas, chartered and regulated under the authority of the National Credit Union Administration.