Employer Industry: Education Technology

Why consider this job opportunity:
- Fully remote position allowing flexibility for U.S.-based candidates
- Opportunity to work on a multi-year project with potential for long-term engagement
- Involvement in enterprise-level education systems impacting data accuracy and system reliability
- Collaborative work environment with cross-functional teams
- Chance to utilize and enhance testing methodologies and tools
- Competitive pay based on experience and skill level

What to Expect (Job Responsibilities):
- Create and execute test plans, cases, and scripts based on business requirements
- Perform post-deployment checks for stability and function in live systems
- Analyze and resolve complex escalated support tickets (Level 3 support)
- Document and track bugs, coordinating with development teams for resolution
- Provide feedback and training to Level 1 and Level 2 support teams

What is Required (Qualifications):
- Minimum of 7 years of experience in testing methodologies and tools
- Proficiency in User Acceptance Testing (UAT) processes and test plan creation
- Exceptional working knowledge of testing tools/software (e.g., SQL, JIRA, Swagger, Postman, TOAD)
- Strong analytical thinking and problem-solving skills
- Excellent communication skills for effective collaboration with cross-functional teams

How to Stand Out (Preferred Qualifications):
- 7 years of experience in handling escalated support tickets or working in high-level technical support roles
- Detail-oriented with a focus on quality standards
- Technical knowledge of system architectures and scripting
- Experience in automated testing frameworks

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