Job Overview:

The headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high quality programs by providing technical assistance, training and monitoring. The Preferred Communities (PC) Program, funded by the Office of Refugee Resettlement (ORR) offers tailored case management to the most vulnerable refugees. The Senior Program Officer for ICM oversees the quality of programming including training, monitoring and reporting throughout the IRC US offices where the program is implemented. Directing the work of three headquarter Program Officers for Preferred Communities, the SPO supports PC local offices to achieve compliance and programmatic objectives through communication, technical assistance, training, and monitoring support while meeting ORR requirements. The Senior Program Officer reports to the Deputy Director for Preferred Communities within the Resettlement, Asylum and Integration Department in the US.

Major Responsibilities:

• Lead the implementation of the Intensive Case Management (ICM) and Supplemental Case Management (SCM) Program and ORR Initial Resettlement Services program by providing guidance and support to local sites implementing PC programming.

• Supervise and mentor the three Program Officers for Preferred Communities to ensure that their skills and efforts respond to the needs of local IRC ICM and SCM programs and ORR’s requirements.

• Support the Deputy Director with managing key deliverables for donor monitoring and reporting.

• Work closely with the Program Officer for ICM Training to inform the development of PC training and technical assistance plan to en sure local offices have the tools they need to implement PC programming.

• Lead monitoring of local offices for compliance with program guidelines; prepare offices to be monitored by the donor and conduct final review of all PC-related internal program monitoring reports.

• In coordination with the Deputy Director and others on the PC HQ team, lead the development of compliance guidance (Program Announcements, reference manuals) for grant program based on review of program guidelines, analysis of monitoring results, and other changes in coordination with the Deputy Director.

• Assist with the development of material and content for the Annual Resettlement Conference.

Education:

Bachelor’s degree required; Master’s degree in Social Work, International Affairs, or related field highly desirable.

Work Experience:

Minimum five years progressive non-profit experience, preferably with experiences in the Preferred Communities Intensive Case Management Program.

Previous experience leading program design, budget and implementation, monitoring program compliance and providing technical assistance required.

Demonstrated Skills and Competencies:

Demonstrated in-depth knowledge of US Refugee Resettlement Programs;

Financial discernment and experience with budget development, tracking and resource acquisition.

Demonstrated command of databases, MS Excel and evidence-based decision making.

Preferred experience & skills:

Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.

Strong organizational and time-management skills; proven ability to prioritize and deliver on time.

Strong analytic problem-solving skills.

Ability to work both independently and in a dynamic, cross-functional global team structure.

Highly proficient in Microsoft Office suite.

Demonstrated ability to work effectively with stakeholders at all levels

Ability to manage others and work through change in a proactive and positive manner.

Working Environment:

Standard office working environment.

Up to 10% of domestic travel as needed.

This role may require working remotely full or part time and part time remote employees may be required to share workspace.

This opportunity is open only to current IRC Staff.