• Job Description

  Req#: 3048699
  Amazon EU Apprenticeships is looking for a Center Manager to head up its first UK Apprentice Academy. The successful candidate will have a strong delivery record and proven project management experience to own strategic, tactical, and cross-functional projects and programs. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to stakeholders and senior management on status, risks, and process changes. Cross-team coordination, project/program management, analytical, problem solving, and executive presentation skills are essential.
  
  Key job responsibilities
  • Development and implementation of training center strategy
  • Planning for future expansion to additional UK sites, including management of equipment installation
  • Coordinating with contractors and suppliers on infrastructure development
  • Budget management and resource allocation
  • Building and managing relationships with a variety of stakeholders, including industry
  partners, third party providers, business sponsors, and other Apprenticeships teams
  • Oversight of end-to-end training center operations, including management of training delivery
  • Resource coordination and liaison with site leadership and Reliability, Maintenance, and Engineering teams
  • Management of equipment and facilities
  • Ensuring compliance with all government, health and Safety, and occupational health policies (including OFSTED)
  • Implementation of safeguarding policies and procedures and maintenance of incident log
  • Delivery of quality assurance audits and assessments
  • Management of engineering apprentice cohorts
  • Monitoring, reporting and improving apprentice progress and achievement
  • Onboarding of instructors via contractor onboarding process to allow required site access and autonomy
  • Identification of improvement opportunities to enhance center operations and apprentice experience
  
  A day in the life
  The UK Apprentice Academy Center Mgr will communicate on a daily basis with site leadership, apprentices, apprentice line managers, trainers, and third party providers to coordinate training, respond to queries, support with center topics and issues, provide guidance/advice, and manage escalations. They will also monitor key program metrics (e.g. attendance, apprentice satisfaction rates, graduation rates, attrition rates) to ensure optimal customer experience. This role requires a blend of operational excellence, strategic thinking, and strong people management skills, with a focus on delivering high-quality apprenticeship training while maintaining compliance with all relevant regulations and standards.
  
  About the team
  The EU Apprenticeships team manages apprenticeship programs for Amazon operational business lines across nine European countries (and growing). The team sits within a wider Learning and Development team that supports customer fulfillment operations including the design of training content, delivery of training and coaching to employees, and the tracking of metrics. This particular role sits within the UK arm of the EU Apprenticeships team with a particular focus on engineering academy management; however, collaboration with other programs and Apprenticeships teams (e.g. in Germany, Italy, France) will be an important aspect of the job. - Bachelor's degree
  - Experience working cross functionally with tech and non-tech teams
  - Experience in program or project management
  - Experience defining program requirements and using data and metrics to determine improvements
  - Experience implementing repeatable processes and driving automation or standardization
  - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience in driving end to end delivery, and communicating results to senior leadership
  - Experience building processes, project management, and schedules
  - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  - Experience in complex problem solving, and working in a tight schedule environment
  - Experience in leading large, cross functional projects
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
  
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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