Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

What you need to know:

This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support. The UW Asst is an individual contributor within the Underwriting Support Unit of the product field operations. The individual is expected to actively develop their knowledge and understanding of the fundamental skills and functions of the underwriting support process, underwriting process, risk analysis, and operational drivers.

Duties:

• This role works with the underwriters to ensure that underwriting is conducted within the standards and timeframes, including analyzing the policy submissions in detail to ensure policy issuance information is accurate and complete and conducting quality control checks to ensure adherence to division-specific guidelines and procedures. The role works under moderate supervision and would be performed in areas of greater size and scope from the UA II.
• Partner with regional underwriters and/or more senior UW Support employees in the end-to-end processing of new and renewal business. Evaluates new and renewal submissions against prescribed criteria to determine completeness; documents outstanding items and include them in communication to an underwriter for review. Assists in the follow-up and securing of outstanding items from the broker.
• Works closely with underwriters and CoE partners to develop and deliver tailored solutions.
• Identify and resolve account alerts and blocks during the submission process to avoid account conflicts.
• Upon underwriting instructions, forwards individual lines of business to Shared Services for rating.
• Trains on and demonstrates proficiency in utilizing underwriting systems.
• Perform data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval. This may include (depending on LOB):
  • Review location data and CAT modeling results that are reported accurately, as appropriate.
  • Analyze loss information and financial statements to facilitate quote development. Pre-populate loss rating models.
  • Assist with the issuance of quotes, binders, policies, endorsements, and cancellations within prescribed timelines.
  • Requests individual policy filings as needed.
  • Prepares policy writing instructions for Shared Services and premium billings.
  • Manages bureau crits on assigned accounts and follows up with brokers on outstanding information.
  • Prepare documents for reinsurance quotes for underwriting.
• Complete post-issuance policy review and document all discrepancies for review with Sr. UA, Team Lead or account underwriter. As agreed, forward discrepancies to Shared Services for correction.
• Assist underwriters with broker follow ups on outstanding subjectivities, including Legal Agreements, Collateral, Premium, UM/UIM-PIP forms. Update systems as required.
• Track premium booking and policy issuance to ensure LOB metrics are met. Escalate to Sr. UA, Team Lead or account underwriter as needed.
• Perform and apply knowledge of LOB underwriting rules and/or guidelines for pre-analysis support of submission in preparation for further analysis for quoting stage.
• Communicate account status to manager or underwriter to ensure completion of outstanding items needed to execute policy issuance and premium collection.
• Exhibit a customer service mindset by proactively engaging with internal and external clients; promptly responding to all phone calls and/or email correspondence.
• Maintain accurate and updated files for all accounts in accordance with internal service standards and procedures.
• Attend broker or client meetings as requested by underwriting.
• Consistently meet service levels agreements and metrics in terms of volume, accuracy, and quality.

What we’re looking for:

• 1-3 years of related insurance experience and/or training; or equivalent, a relevant combination of education and experience.
• Prioritizing – able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
• Microsoft Office – proficiency in Excel, Word and Power point
• Learning Agility – willingness to learn from experiences and new situations.
• Client Servicing – ability to anticipate client (internal and external) needs and act proactively.
• Problem Solving – identify problems and solutions matched to the appropriate solutions.
• Attention to Detail – demonstrate attention to detail to ensure accurate documentation is maintained.

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer