• Job Description

  Req#: 340605

  Primary Details

  Time Type: Full time

  Worker Type: Employee

  Underwriting Team Leader-Crop

  The Opportunity: The purpose of this role is to oversee and manage a team of Underwriting staff, ensuring adherence to regulations and company policies related to crop insurance.

  • Location: Greensboro, NC

  • Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week. Monday-Thursday for 8.25 hours/day and 4.5 hours each Friday.

  • The starting salary range for this role is between $59,000-$89,000

  Your New Role:

  • Supervise a team of Underwriting staff to ensure service quality and output meet goals.
  • Integrate new joiners effectively into the team and organization.
  • Act as a referral point for the team to handle technical and procedural queries.
  • Identify training needs within the department and plan learning solutions.
  • Apply underwriting judgment to review, evaluate, and price insurance policies.
  • Provide excellent customer service and Underwriting excellence for customer retention.
  • Resolve customer service issues promptly and meet service standards.
  • Deal with complaints fairly and in a timely manner to meet regulatory obligations.
  • Collaborate with other departments to ensure a superior customer experience.
  • Assist in developing a culture of continuous improvement within the team.

  Required Qualifications

  • High School Diploma/GED
  • 6+ years of relevant experience in Crop Underwriting

  Preferred Work Experience

  • 10 years experience with Crop Insurance

  Preferred Qualifications

  • Quickly and accurately perform data entry
  •Use multiple resources to gather and analyze information and use logic to underwrite basic risk exposures within authority
  •Understand the needs and goals of a customer and actively look for ways to meet them
  •Build and maintain professional networks
  •Clearly and confidently convey information to a wide audience
  •Prioritize interests of the company and community during decision-making
  •Complete tasks by taking decisive or quick action
  •Utilize established procedures to guide decision-making
  •Communicate information in a clear, well-organized, and professional manner
  •Follow established guidelines to focus on details and complete tasks attentively and thoroughly
  •Escalate issues when necessary
  •Demonstrated multitasking while maintain accuracy skill
  •Excellent customer service and communication (written and verbal) skills
  •Ability to work under pressure with a strong attention to detail
  •Act fairly, ethically and with integrity when decision-making
  •Maintain confidentiality of private or sensitive information
  •Multi-task and handle competing priorities; adapt and be flexible in a complex changing environment
  •Share knowledge, train and mentor others
  •Able to self-start and manage to an end

  • Broad working knowledge of crop insurance concepts
  •Advanced working knowledge of Microsoft Office Suite
  •Advanced working knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
  •Proficient with Easy Mapping, Easy Hail, On Base, Easy Quote and workflow

  • Bachelor's Degree or equivalent combination of education and work experience

  • Master Yield Certification desired

  QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

  Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

  QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

  • Hybrid Working – a mix of working from home and in the office
  • 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
  • Competitive 401(k) program with company match up to 8%
  • Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
  • Tuition Reimbursement for professional certifications, and continuing education
  • Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

  To learn more, click here: Benefits | QBE US .

  Why QBE? What if you could have a positive impact – at work and in the world?

  At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

  Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

  Join us now, so you can be part of our success – and we can be part of yours!

  https://www.linkedin.com/company/qbe-north-america/

  Commitment to Diversity

  QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

  Equal Employment Opportunity:

  QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

  Supplementary information

  Skills:

  Collaboration Tools, Commercial Acumen, Communication, Complaint Management, Critical Thinking, Customer Service, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Development, Portfolio Management, Prioritization, Risk Management, Strategic Management

  How to Apply:

  To submit your application, click "Apply" and follow the step by step process.

  Equal Employment Opportunity:

  QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

• About the company

  QBE offers business insurance across the globe, with sector specialist products providing flexible, tailored policies to cover even the most unusual risks.

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