• Support our Procurement Services team as a Unibuy Desk Consultant during an exciting time of striving to achieve a high performance, contemporary and seamless service delivery in line with the university’s ambitious strategic plan
• Seeking your highly developed customer service, procurement and transactional support skills to support the uplift of service delivery
• Full time continuing position offering a base salary of $83,384+ 17% superannuation

About the opportunity

We are in a period of exciting change and development within our Procurement Services team, striving to achieve a high performance, contemporary and seamless service delivery in line with the university’s ambitious strategic plan. Key components of the procurement model are UniBuy (SAP Ariba), an online system as the primary means of buying goods and services, and the Buying Desk to provide buying and accounts payable support across the University. UniBuy manages the entire enterprise-wide procurement lifecycle and improves the University’s spend visibility and compliance, with savings channelled towards the University’s core mission of education and research.

As the first point of contact, the UniBuy Desk Consultant provides exceptional customer service, transactional support and advice in response to UniBuy Desk related enquiries from University of Sydney staff and students lodged through multiple channels. In this role, you will utilise your in-depth knowledge and practical understanding of university policy to provide relevant guidance and fit-for-purpose solutions across a range of services in a professional and customer focused manner.

Your key responsibilities will be to:

• working collaboratively with the shared service centre staff members and management, as well as other groups, cohorts and stakeholders across the university
• respond to customer enquiries, questions, requests and processing tasks lodged through multiple channels
• identify, nominate and participate in any continual improvement opportunities across processes, products, services and technologies
• assess customer -raised tickets and enquiries to determine whether escalation to another team is required
• use the shared service ticket management platform to raise tickets for all customer enquiries
• resolve transactions, using both knowledge base articles and other reference materials

About you

• working experience in a similar procurement function delivering high quality customer service, Finance, Procurement and system transactional support and procurement of Goods and Services
• capability using various online systems, (SAP Ariba and Peoplesoft an advantage) or other Finance systems
• ability to deliver training and coaching via media platforms of in person
• highly developed customer service skills and communication skills with professional phone manner
• effective use of judgment and discretion in prioritising workflow and escalating where necessary
• flexibility in their organisation and planning skills in order to balance competing agendas and demands in a fast paced, time pressured environment
• an agile and flexible approach that is able to pivot and contribute to overall team success.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the reasons for the position.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Victoria Ford-Rogers Recruitment Operations by email to victoria.ford-rogers@sydney.edu.au

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The University reserves the right not to proceed with any appointment.

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