Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 351,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Unified Communication Systems Admin to work on-site from our Oyster Point building, located in Newport News, VA.

Job Summary:

The UC Admin is responsible for the maintenance, enhancement and day-to-day management and support of the company’s unified communication systems. They will work with end-users and management to optimize call flows and functionality and troubleshoot/correct any phone system issues. The admin will serve in a technical role and interact with other IT resources, internal business associates, external clients, and various vendors.

Essential Functions, Duties, and Responsibilities:

• Analyze business requirements, provide time estimates, create, and modify Call Flow Diagrams, preparation of design documents, system development, and production handover.
• Collaborate with network engineers to ensure the stability and integrity of in-house or outsourced voice, data, video, and wireless network services.
• Coordinate with GeneSys, internal technical teams, and other staff as necessary to gain assistance and resolve problems with the platform and associated applications.
• Collaborate with systems administrators for upgrades to operating systems, hardware, etc.
• Working knowledge of Contact Center Technologies (IVR, CTI, WFM, Call Routing etc.)
• Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
• Work with internal teams to define the business requirements and prioritize improvements.
• Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.
• Assist with the installation, monitoring, maintenance, and support of all voice related server hardware, software, and communication links and circuits.
• Assist with the installation planning and maintenance of network cabling, in data center and branch communications closets.
• Perform audits as necessary.
• Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
• Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic.
• Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and back up all telephony systems.
• As required, will serve as a member of project teams for implementation of solutions consistent with Information Technology and Business Unit strategies and plans.
• Diagnose faulty system/telephone hardware. Perform other duties assigned.

Qualifications:

• Bachelor’s degree in an Information Technology related area with at least 2-years of experience, or at least 4-years of experience with no degree, working in a medium to large enterprise infrastructure environment required.
• Genesys Certified Professional certification desired but not required.

Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl. The employee must be able to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. Occasional lifting up to 20 pounds is required. Specific vision requirements for the job include close vision (at 20 inches or less), distance vision, color vision, peripheral vision, depth perceptions, and ability to adjust focus.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a climate-controlled indoor environment. Occasionally, the employee will have to work around the risk of electrical shock. The noise level is typically moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)