SAIC
Unified Communications Engineer
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Job Description
- Req#: 51498081
- Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.
- Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).
- Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.
- Collaborate with cross-functional teams to integrate VoIP systems with data networks.
- Develop automation scripts to enhance efficiency and reduce manual tasks.
- Conduct regular system health checks and monitor network performance.
- Maintain Unified Communication architecture diagrams and detailed system documentation.
- Provide technical support, manage special projects, and streamline processes to improve system efficiency.
- 8 years of experience in Unified Communications, VoIP, and telecommunication systems.
- Proficiency in tools like PowerShell, ServiceNow, and SharePoint.
- Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.
- Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.
- Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).
- Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.
- Bachelor's degree in computer science, Information Technology, or a related field. Equivalent experience may be considered.
- Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification.
- Any relevant Unified Communications certifications.
- Microsoft Azure certifications.
- This position requires on-call support for telephony systems and infrastructure.
- The candidate must be able to work independently and as part of a team to meet organizational objectives.
- Requires 3 days at customer site in Washington, DC.
Description
SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.
Key Responsibilities:
Qualifications
Required Experience:
Education:
Certifications (Preferred):
Additional Information:
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.About the company
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and IT markets.
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