• Job Description

  Req#: C9390-25-0994?language=en&page=99&sort=publicationDateDesc

  Job summary

  The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals.

  The team will report into a single MSE End User Equipment lead who is the technical and operational escalation point for the team, managing day-to-day technical operations, HR admin such as A/L and sickness planning. The Unified Desktop team will work as an independent function but will be heavily integrated with other key teams across the Digital Services support functions

  .The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals. This equipment is used every day to support essential clinical and non-clinical activity and therefore the provisioning and replacement of equipment must be done at a prearranged and mutually convenient time and to a high technical standard with post upgrade support to ensure hospital operations are not adversely impacted by the equipment refresh programme.

  You will be expected to work across all three sites, Basildon, Broomfield and Southend Hospitals.

  Main duties of the job

  Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management Service Catalogue Management and Service Level Agreement Management in accordance to the local policies and procedures.

  A good understanding of reporting in SCCM and SQL.

  Application, Hardware and Operating System investigation testing.

  Identify impact of service issues to Trust operations and react accordingly. Following the escalation process/policy outlined by Management.

  Supporting the Trusts end user equipment which includes but is not limited to desktop equipment, printers, scanners, mobile devices. Some of these devices are used by clinicians and therefore require a fast response/fix rate in accordance with the Trusts agreed SLAs.

  Identify issues, use analysis, interpretation and comparison of a range of options and ensure technical research is thorough, balanced and that recommendations are logical and well thought through.

  About us

  We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

  Details

  Date posted

  09 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £29,970 a year Per Annum (Pro Rota for Part Time)

  Contract

  Fixed term

  Duration

  24 months

  Working pattern

  Full-time

  Reference number

  390-COR-SO-0444-A

  Job locations

  Basildon

  Nethermayne

  Basildon

  SS16 5NL

  
  

  Job description

  Job responsibilities

  Engineers will be expected to be involved in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve liaising with suppliers who provide technical solutions to the Trust, reporting using tools such as SCCM and SQL, installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where end user guides do not exist, developing standard operating procedures and proposing/implementing processes. Subsequently there is a requirement for communication and documentation skills, the individual will be expected to process confidential data, use remote support applications and work within Trust Information security policies.

  For more information on this exciting role, please refer to the attached job description.

  We look forward to your application!

  Job description

  Job responsibilities

  Engineers will be expected to be involved in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve liaising with suppliers who provide technical solutions to the Trust, reporting using tools such as SCCM and SQL, installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where end user guides do not exist, developing standard operating procedures and proposing/implementing processes. Subsequently there is a requirement for communication and documentation skills, the individual will be expected to process confidential data, use remote support applications and work within Trust Information security policies.

  For more information on this exciting role, please refer to the attached job description.

  We look forward to your application!

  Person Specification

  Experience

  Essential

  • Demonstrable experience in a similar role

  Desirable

  • NHS experience within a similar role

  Qualifications

  Essential

  • Comptia + or equivalent
  • Full clean UK driving licence with access to own transport

  Person Specification

  Experience

  Essential

  • Demonstrable experience in a similar role

  Desirable

  • NHS experience within a similar role

  Qualifications

  Essential

  • Comptia + or equivalent
  • Full clean UK driving licence with access to own transport

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Mid and South Essex NHS Foundation Trust

  Address

  Basildon

  Nethermayne

  Basildon

  SS16 5NL

  
  

  Employer's website

  https://www.mse.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Mid and South Essex NHS Foundation Trust

  Address

  Basildon

  Nethermayne

  Basildon

  SS16 5NL

  
  

  Employer's website

  https://www.mse.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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