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Job Description
- Req#: 1329708
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Perform routine clerical, reception and appointment making functions following established protocols, policies and procedures within their scope of training and responsibilities.
- Arrange for patient admission and transfer to acute hospital or other facility as directed.
- Maintain files (tickler or log) for all Lab and other diagnostic test results. Arrange for appropriate disposition of results following established protocols, policies and procedures.
- Expedite referral and consultation request - complete referral form, attach copies of required documentation (progress notes, EKGs, diagnostic test results, etc.), arrange appointments for STAT/Urgent request, etc.
- Provide medical record information to providers as required - request charts, diagnostic test results, patient information from electronic medical record, records from outside contract providers, etc.
- Complete laboratory, X-Ray requisitions and other specialized test forms. Arrange appointments for STAT and urgent requests for specialized diagnostic tests (CAT scans, MRIs, ultrasound, etc.)
- Answer telephones and assist callers following established quality of service guidelines. Principle Job Duties and Skills:
- Schedule appointments for patients to follow up with primary care provider, nurse clinic, specialty clinic, etc.
- Make appointments for patients with STAT or urgent referrals.
- Contact member if not in clinic for appointment (referrals, primary care, diagnostic tests, etc.).
- Complete referral/consultation requests and attach appropriate documentation as indicated in referral guidelines (progress notes, diagnostic test results, EKGs, patient questionnaires, etc.).
- Contact Quality Resource Management case manager for approvals and authorization numbers on STAT and urgent referrals to outside contract providers.
- Fax patient information to internal/outside providers for appointments.
- Arrange for copies of X-Rays to be sent to consulting providers (with patient or via courier).
- Maintain department logs and files.
- File documents in medical records if chart available.
- Collect documents for loose filing and send to medical records (if chart not available). Order charts and other medical records as directed.
- Retrieve patient data and information from computer systems (lab results, progress notes form electronic medical record, etc.).
- Request documentation from outside contract providers (hospital, ER/urgent care, cardiology, orthopedics, etc.).
- Complete laboratory, X-Ray requisitions and specialized test forms as ordered by providers. Maintain files (tickler or log) for all laboratory and other diagnostic tests.
- Separate and collate (alphabetically by date) all lab, X-Ray and other diagnostic test results received daily for each provider.
- Give lab/diagnostic test results to providers for follow up.
- Send lab/diagnostic test results to providers for follow up.
- Send lab/diagnostic test result letters to patients after completion by provider.
- Contact hospital admitting to arrange for bed for patients being admitted.
- Contact hospital physician on duty or on call.
- Contact ambulance service to arrange for transport of patients to hospital.
- Copy patient information for ambulance, hospital and admitting physician.
- Transport patients to/from designated areas, and transport laboratory specimens.
- Answer telephones.
- Screen telephone calls and route to appropriate parties for disposition (providers, nurses, etc.). Maintain clean and organized work area.
- Order and maintain office and other non medical materials and supplies.
- Operate office equipment (copier, fax, computers, etc.)
- Miscellaneous Duties:
- Recommend procedure changes.
- Train/orient new or less experienced personnel.
- Participate in department meetings.
- Be familiar with regulatory requirements (Medi-Cal, Medicare, etc.)
- Assume other activities and responsibilities from time to time as directed.
- 1-2 years experience in medical office/acute care facility required.
- Computer and typing skills required, 30wpm.
- High School Diploma or G.E.D. required.
- N/A
- Knowledge of medical terminology preferred.
- Support the Physical Therapy, Speech Therapy and all MSC departments based on operational needs.
Job Summary:Unit Clerks, under direct supervision, perform routine clerical functions in a medical office or clinical setting. The Unit Clerk supports the philosophy and complies with the protocols, policies and procedures of the Organization and the assigned Medical Office Department.Essential Responsibilities:Basic Qualifications:ExperienceEducationLicense, Certification, RegistrationAdditional Requirements:Preferred Qualifications:Notes:
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