• Job Description

  Req#: 49146

  Job Title : University Co-Op Student

  Location : C09 - Richview TS - 65 Kelfield Street, Rexdale, ON M9W 5A3

  Company : Acronym Solutions

  Acronym Solutions is a full-service information and communications technology company that provides a range of scalable and secure solutions. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business. We deliver innovative and reliable services that respond to the changing demands of businesses and support rapid growth and digital transformation.

  It’s an exciting time to join the team at Acronym Solutions!

  Company Overview:

  Acronym Solutions Inc, a wholly owned Hydro One company, is a full-service Information and Communications Technology (ICT) company that provides a range of scalable and secure network connectivity, cloud and operational solutions. We provide B2B services to Enterprise customers, Internet Service Providers, public sector organizations and agencies, Local Distribution Companies and MUSH (Municipal, Universities, Schools and Hospitals). We leverage our extensive network expertise to design and build customized, fully scalable solutions to help our customers grow their businesses and realize their full potential. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission critical needs of any business and deliver the innovative and reliable services that respond to the changing demands of a post-pandemic business environment and support rapid growth and digital transformation initiatives.

  It’s an exciting time to join the Acronym Team!

  Job Overview:

  We are currently seeking a highly motivated Co-op Student Intern to join our team as a Business Analyst. As part of this role, you will have the opportunity to gain hands-on experience in the telecommunications industry while working on projects related to Operations and Transformation. The ideal candidate should possess strong analytical skills, a keen attention to detail, and the ability to collaborate effectively with cross-functional teams. You will be responsible for documenting business requirements, detailed processes, and user stories by working closely with both Operations and IT teams.

  Key Responsibilities:

  Requirements Gathering and Analysis:

  • Assist in gathering and analyzing detailed business requirements by collaborating with stakeholders.
  • Participate in stakeholder interviews, workshops, and focus groups to understand business processes and objectives.
  • Contribute to the documentation of business requirements using standard templates.
  • Assist in prioritizing requirements based on business value and feasibility.

  Process Improvement:

  • Support the evaluation and alignment of existing processes with TM Forum standard processes.
  • Assist in documenting new processes specific to Operations, aligned with the ServiceNow Order Management module.
  • Contribute to process mapping and analysis to identify areas for optimization.
  • Assist in the development of comprehensive process documentation, including standard operating procedures (SOPs) and process flows.

  Solution Design and Implementation:

  • Collaborate with technical teams to translate business requirements into technical specifications.
  • Contribute to the development of user stories and acceptance criteria using Agile methodologies.
  • Participate in sprint planning and grooming sessions to refine user stories.
  • Support user acceptance testing (UAT) with stakeholders.

  Qualifications and Skills:

  • Currently enrolled in a Bachelor's degree program in Business Administration, Computer Science, or related field.
  • Strong interest in pursuing a career in Business Analysis.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Basic knowledge of telecommunications industry concepts is a plus.

  Additional Qualifications:

  • Familiarity with requirements management tools such as JIRA or Azure DevOps.
  • Strong analytical and problem-solving skills.
  • Ability to adapt to changing priorities and multitask effectively.

  Working Conditions:

  • This is a full-time co-op position located at 65 Kelfield St, Toronto, ON M9W 5A3.
  • The position requires two days of in-person attendance per week, with the possibility of additional in-person days based on project needs.

  Acronym requires that all students applying for student opportunities be enrolled in post-secondary level studies and be returning to full-time studies upon the completion of their work term. Exceptions will be made in cases where students require a work term in order to graduate. Only applications submitted via Acronym's career page will be accepted.

  If you are an international student, please ensure you have obtained a proper work permit and a Social Insurance Number (SIN). Speak with your school’s career centre if you have any questions about acquiring this documentation.

  At Acronym we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

  We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2024.

  Thank you for considering a career with Acronym, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Acronym will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

  In the event you are experiencing difficulties applying to this job please consult our help page here.

• About the company

  Hydro One Limited is an electricity transmission and distribution utility serving the Canadian province of Ontario.

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