Division of University Housing is committed to demonstrating our Core Values: Care in how we approach people in our work; Creativity in solving problems; Integrity in our interactions with staff and customers; Optimism , focusing on opportunities and positive outcomes; Respect for the differences, strengths, and potential in people; Stewardship of human, financial and natural resources; and Excellence in customer satisfaction and communication.

• Academic Year: 5-15 hours per week.
• Summer: 20-40 hours per week.
• Some evening and weekend hours are required year round.
• Flexible scheduling based on academic availability and operational need.
• Seasonal: This position is considered seasonal during the summer months and is exempt from the 30 hour per week average rule in regards to the Affordable Care Act (ACA). Hours worked may exceed 30 hours/week during the summer months.

This position is responsible for providing excellent customer service to residents, guests, and staff, as well as assisting with the day to day operational needs of Desk Services.

Division of University Housing is committed to demonstrating our Core Values: Care in how we approach people and our work; Creativity in solving problems; Integrity in our interactions with staff and customers; Optimism , focusing on opportunities and positive outcomes; Respect for the differences, strengths, and potential in people; Stewardship of human, financial and natural resources; and Excellence in customer satisfaction and communication.

• Create a welcoming atmosphere for residents, professional staff/faculty, and guests
• Respond appropriately to resident and guest inquires (i.e. equipment and key checkouts, questions, mail).
• Respond to resident and University Housing staff concerns in a timely and effective manner.
• Provide information about the University of Wisconsin-Madison campus and community.
• Read and apply information from all desk staff communication, including online logs, Desk Staff Manual and training.
• Respond to emergency situations and alert University Housing Staff or UW Police of questionable behavior in the building.
• Maintain security of the hall desk and confidentiality of resident information.
• Utilize various online systems (StarRez, SharePoint, EMS) to perform tasks.
• Complete administrative tasks as assigned

• Must be able to lift 50 pounds.
• Comfortable with frequent movement - i.e. walking around the desk area to grab packages and equipment for residents.
• Must be in good standing with the University and University Housing at the time of application, hire, start of employment, and through the duration of employment. All non-academic misconduct will be reviewed for employment consideration

• University Housing values diversity and is an Equal Opportunity/Affirmative Action Employer
• To apply, go to https://services.housing.wisc.edu/hrapp and submit your online application
• Deadline to apply is Friday, March 15 2023