• Job Description

  Req#: 28147

  Job Summary

  Compensation
  • $12.00/hour
  • Summer Room and Board

  Hours/Week
  • Academic year average, 5-10 hours per week
  • Summer average, 30-40 hours per week
  • Required hours include weekends, nights, and holidays
  • Required on-call rotation
  • Required to live-in assigned hall for the duration of the conference season
  • This position is considered a full-time commitment
  • No additional employment is permitted
  • Start date: November 13, 2023

  Employment Summary
  The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.

  Job Description
  The primary role of the Summer Program Coordinator (previously known as the Summer Conference Coordinator or SCC) position is to understand and participate in the development and execution of summer programs. The goal of this position is to give students valuable real-world experience in a customer service-related environment. The Summer Program Coordinator position should work 5-10 hours per week during the academic year and 30-40 hours per week during the summer. Those hours may be worked in any combination, at the discretion of the Assistant Director, Residential Services who will be the direct supervisor. The Summer Program Coordinator must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.

  The ideal candidate will be knowledgeable in University Residences Summer Residential and Dining Programs (formerly known as University Residences Conference Services) processes and have had some supervisory experience.

  Prerequisite(s)
  Previous experience as a Community Assistant, Staffing Assistant, or Academic year Student Office Staff (SOS) or Student Office Coordinator (SOC) for University Residences or equivalent is preferred, but not required.

  Qualifications
  • High school diploma or equivalent and a minimum of one semester of college coursework completed
  • Must be actively enrolled at Purdue University, Purdue University Global, or a local accredited college
  • Previous work experience within University Residences and or Conferences is preferred
  • Strong interpersonal and communication skills, both verbal and written
  • Flexible and dependable with strong attention to detail
  • Problem solving, logic, and reasoning skills
  • Customer service oriented
  • Ability to multi-task and work within deadlines
  • Ability to work independently and with a team
  • Be timely and organized
  • Previous experience as a Community Assistant, Staffing Assistant, or Academic year Student Office Staff (SOS) or Student Office Coordinator (SOC) for University Residences or equivalent is preferred, but not required
  • Previous leadership experience preferred
  • Previous event planning or project management experience preferred

  Position Responsibilities

  Position Responsibilities
  • Communication and customer support with chairpersons or conference coordinators of assigned conferences
  • Use of rooming management system for all conference-related activity including but not limited to:
  o Letter of Agreement
  o Guarantee numbers
  o Roster import/export/changes
  o Program conference cards
  o Billing
  • Participate in and facilitate the summer employee conference training
  • Organize information, assess and respond appropriately to the needs of the customer
  • Attend and take part in planning meetings
  • Track conference fees/charges ensuring accurate billing and customer data
  • Oversee conference check-in and check-outs
  • Conduct conference orientations and attend the first meal of each designated conference
  • Meet regularly with conference team leadership
  • Fulfill on-call responsibilities as part of a scheduled rotation
  • Be accessible in person or by phone to address questions or emergencies, including after-hours support and complete incident reports or other appropriate documents as needed
  • Maintain confidentiality and exhibit professional conduct when handling sensitive, personal information
  • Report policy violations and/or University Residences regulation violations
  • Exemplify promptness, initiative, adaptability, high ethical standards, professional appearance, and demeanor as part of the conference team
  • Other duties as assigned
  

  Core Competencies

  Transferable Skill Development:

  Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.

  Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)
  • Demonstrate professional verbal communication in all interactions
  • Demonstrate enthusiasm; engage and connect with customers to promote excellent customer experience
  • Verbally communicates to staff on situations that may arise due to problems
  • Written communication

  Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)
  • Utilize policies and knowledge to proactively make decisions and solve problems for area assigned
  • Develop new or novel ideas through critical thinking and creative processes that address issues and/or lead to change
  • Understand standards and expectations for personal and professional ethical behavior
  • Demonstrate knowledge of the position and operation

  Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)
  • Working together with co-workers and demonstrate flexibility in a fast-paced, team atmosphere
  • Establish productive relationships with customers and staff
  • Acknowledge and support customers and staff with unique needs and differing backgrounds
  • Work independently to complete responsibilities
  • Proactively and willingly acquires new skills, tasks, procedures and projects
  • Provide support to fellow team members

  Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)

  • Demonstrate time management skills and attention to detail
  • Demonstrate initiative; Understand and respond to the various needs of customers and staff
  • Maintain positive attitude and enthusiasm in times of ambiguity and peak time of demand
  • Complete work independently in an efficient time manner
  • Demonstrate dependability and responsibility within operation
  • Demonstrate punctuality by always being on time to each shift

  Benefits Eligibility

  NO

  FLSA Status

  Non-Exempt

• About the company

  Purdue University is a public land-grant research university in West Lafayette, Indiana, and the flagship campus of the Purdue University system.

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