• Job Description

  Req#: A4138-24-0013?language=en&page=228&sort=publicationDateDesc

  Job summary

  Are you passionate about helping people?

  Are you able to multi-task and work effectively in a fast paced and varied office environment?

  If the answer is yes to both of these, then we'd love to have you on our team!

  Our team of Unplanned Patient Care Administrators work closely with our Urgent Care Controller and various clinicians to ensure the smooth and effective running of our urgent care provision across the practice.

  What we offer

  • The opportunity to be part of a progressive, forward-thinking organisation with patient centred General Practice at our core.
  • Working during our opening hours - no unsociable hours or bank holiday working.
  • Generous holiday entitlement of 25 days plus bank holidays.
  • Great internal development opportunities.
  • Opportunity to join the generous NHS pension scheme.
  • Access to an Employee Assistance Programme, which is a confidential, independent counselling and information services available to all employees.
  • Access to a number of NHS discounts.
  • Various social events throughout the year.
  • Wellbeing activities such as group walks, cycling and many more.
  • Access to a savings scheme designed to help you save up for Christmas.

  What we ask

  • Good general computer skills including the use of email and Microsoft Office packages.
  • That you have great attention to detail.
  • Understand the importance of confidentiality.
  • Good communication skills on the telephone and via email.
  • Willingness to work hard as part of our friendly LMP team in this rewarding and varied role.

  Main duties of the job

  As an Unplanned Patient Care Administrator you will need to have the ability to resolve situations quickly and effectively, whilst utilising relevant LMP systems and your initiative!

  Due to the nature of the role, the post holder will be required to work to cover a rota that operates between 8am and 6:30pm each day.

  For further information on this vacancy, please see the job description and person specification linked.

  About us

  Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of Outstanding by the Care Quality Commission in August 2018.

  We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

  LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.

  Please be aware that in the event that we receive a high number of applications, we reserve the right to close the post before the closing date.

  Date posted

  08 August 2024

  Pay scheme

  Other

  Salary

  £11.44 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A4138-24-0013

  Job locations

  University Medical Practice

  Lancaster University

  Lancaster

  LA1 4ZP

  
  

  Lancaster Medical Practice

  Owen Road

  Lancaster

  LA1 2LG

  
  

  Meadowside Medical Practice

  Meadowside

  Lancaster

  LA1 3AQ

  
  

  Rosebank Surgery

  Ashton Road

  Lancaster

  LA1 4JS

  
  

  Lancaster Medical Practice

  Highland Brow

  Galgate

  Lancaster

  LA2 0NB

  
  

  Rosebank Surgery

  1 West Drive

  Lancaster

  LA1 5BY

  
  

  Dalton Square Practice

  8 Dalton Square

  Lancaster

  LA1 1PN

  
  

  King Street Surgery

  38 King Street

  Lancaster

  LA1 1RE

  
  

  Job description

  Job responsibilities

  Key Duties/Responsibilities

  To assess and action as appropriate, all requests for urgent (within 72 hours) appointments. Ensuring that all requests are actioned in line with the practice protocol for urgent appointments.

  Ensure that all associated administration from the above (such as tasks) are actioned promptly, in line with practice protocols.

  To work closely with the Planned Patient Care Administrators (PPCA) to ensure that requests for routine/continuity care and appointments are passed to the relevant team appropriately.

  To work alongside the on-call medicines team, including the on-call pharmacist to ensure appropriate action of urgent prescription requests.

  To monitor the availability of appropriate resource and escalate to the Urgent Care Controller, when difficulties with this resource are perceived.

  Once trained, to provide chaperone duties to clinicians, and ensure accurate recording on EMIS.

  To support the Patient Services Navigator team answering all incoming telephone calls, as required by the Practice.

  Job description

  Job responsibilities

  Key Duties/Responsibilities

  To assess and action as appropriate, all requests for urgent (within 72 hours) appointments. Ensuring that all requests are actioned in line with the practice protocol for urgent appointments.

  Ensure that all associated administration from the above (such as tasks) are actioned promptly, in line with practice protocols.

  To work closely with the Planned Patient Care Administrators (PPCA) to ensure that requests for routine/continuity care and appointments are passed to the relevant team appropriately.

  To work alongside the on-call medicines team, including the on-call pharmacist to ensure appropriate action of urgent prescription requests.

  To monitor the availability of appropriate resource and escalate to the Urgent Care Controller, when difficulties with this resource are perceived.

  Once trained, to provide chaperone duties to clinicians, and ensure accurate recording on EMIS.

  To support the Patient Services Navigator team answering all incoming telephone calls, as required by the Practice.

  Person Specification

  Qualifications

  Essential

  • English GCSE (or equivalent) Level C or equivalent experience.

  Desirable

  • Training or qualification in customer care.
  • Training or qualification in administration.

  Experience

  Essential

  • Previous experience that demonstrates good attention to detail.

  Desirable

  • Experience of working in a confidential environment.
  • Previous experience of working in General Practice, NHS or Healthcare setting.

  Person Specification

  Qualifications

  Essential

  • English GCSE (or equivalent) Level C or equivalent experience.

  Desirable

  • Training or qualification in customer care.
  • Training or qualification in administration.

  Experience

  Essential

  • Previous experience that demonstrates good attention to detail.

  Desirable

  • Experience of working in a confidential environment.
  • Previous experience of working in General Practice, NHS or Healthcare setting.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lancaster Medical Practice

  Address

  University Medical Practice

  Lancaster University

  Lancaster

  LA1 4ZP

  
  

  Employer's website

  https://www.lancastermedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lancaster Medical Practice

  Address

  University Medical Practice

  Lancaster University

  Lancaster

  LA1 4ZP

  
  

  Employer's website

  https://www.lancastermedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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