• Job Description

  Req#: R23043875

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  Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

  Job Description:

  Job Summary

  The Customer Success Intern collaborates with the customer success and the account management team to work on various projects contributing to the customer experience. The intern will use their skills of problem solving, listening, and empathy to understand customer needs and help fill these needs

  Responsibilities

  ▪ Listen to customers and understand their needs

  ▪ Analyze survey results, gather additional data, and use feedback to improve current processes to enhance the overall customer experience

  ▪ Utilize a customer first, people lead, and innovation driven strategy

  ▪ Keep detailed biweekly meeting notes and prioritize and escalate current topics

  ▪ Authorize supply chain shipments for customers

  ▪ Maintain accurate information of a division wide internal facing document Preferences

  ▪ Possess effective communication (written/verbal) skills

  ▪ Understand the importance of listening to the customers, being empathetic, and understanding the customer's needs

  ▪ Demonstrates problem solving skills

  ▪ Demonstrates project management skills

  ▪ Utilize knowledge to analyze and detect patterns and experiences

  BASIC QUALIFICATIONS:

  ▪ Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

  ▪ Employer will not sponsor a visa for this or future positions

  ▪ Must be a rising college junior or senior, or recent graduate within the last 24 months

  Employee Type:

  Intern

  UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

  Other Criteria:

  Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

  Basic Qualifications:

  Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

• About the company

  United Parcel Service is an American multinational package delivery and supply chain management company. Along with the central package delivery operation, the UPS brand name is used to denote many of its divisions and subsidiaries, including its cargo airline, freight-based trucking operation, and its delivery drone airline. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia, which is a part of the Greater Atlanta metropolitan area.

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