• Job Description

  Req#: 20243911

  Who are we?

  At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

  We are now looking for an UPS Field Service Engineer to join our team in Bedford, UK!

  The AC Power Customer Engineer is responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.

  What kind of work will you be doing?

  • Respond, in a professional manner, to all assigned service calls while on duty;
  • Perform all work in a safe manner and in accordance with established company safety policy;
  • Perform all work using good working practice and current codes of practice/legislation relevant to assigned task;
  • Ensure spare parts are properly accounted for using established parts procedures;
  • Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%;
  • Assist call control to schedule, plan and complete any works as required, using established work flow procedures;
  • Maintain the accuracy of the customer listing by reporting errors with the site change form;
  • Report sales or service leads to the proper department via the correct process;
  • Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible;
  • Ensure availability to work during weekend and nights.

  What will make you successful?

  • HNC/HND in Electrical/Electronics Engineering or equivalent;
  • Extensive experience of working in a technical service or test environment of UPS equipment essential;
  • Computer Literate (All office associated programs such as, word, excel, outlook);
  • Previous field service experience essential;
  • Excellent customer service skills;
  • Strong communication skills;
  • Self starter, ability to plan, organise and manage time effectively with an ability to work under pressure;
  • Clean Valid driving licence.

  If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!

  The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

  OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

  OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

  OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

  Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

  Work Authorization

  No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

• About the company

  Vertiv is a global leader in designing, building and servicing critical infrastructure that enables vital applications for data centers, communication networks and commercial and industrial facilities.

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