Job summary

The Urgent Care Teams are a 24/7 service providing, first point of contact, comprehensive triage service, telephone and face to face clinical assessment to patients and/or their carers/relatives, enabling a safe and appropriate clinical decision and plan of care.

The Urgent Care teams, including the Clinical Assessment Service, Community Urgent Care Team and Crisis Support Team, are responsible for health and social care triage including supporting prevention of hospital admission and/or early hospital discharge through assessment and treatment of individuals in crisis, assessing complex and specialist needs to develop, implement and evaluate programmes of care. The urgent Care Teams also support individuals to remain in community settings in their own home environments during crisis periods of crisis and treatment.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA

Main duties of the job

Job title: Urgent Care Senior Administrator

Department: Urgent Care Team

Base: Westgate Park

Hours: 37.5 hours per week

Contract: Permanent

Salary: Range 4 £24,645 - £27,202 per annum - you will be appointed on a fixed salary point within the salary range.

You will be required to work a rota pattern which includes weekends and Bank Holidays

Please note: this post is only open to internal applicants from Care Plus Group.

The post holder will provide a comprehensive, administrative service to the Urgent Care Sector supporting team members, managers, senior managers and executives by performing a variety of administrative tasks. Working independently, prioritising work as necessary and without direct supervision on routine matters. You will undertake an important role in the delivery of performance monitoring within CUCT whilst continually developing and utilising new systems to further streamline, modernise and improve the service. You will be responsible for managing office operations, scheduling appointments, planning meetings, and providing general assistance in a fast-paced environment.

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.