Provides clinical and technical support services to providers and professional nursing staff in the Urgent Care department and/or Clinical Decision Unit in order to assist in provision of patient care, improve efficiency and optimize clinical outcomes.

• Coordinates flow of patients in the department to optimize throughput; keeps patients apprised of delays.
• Observes patients in the department and notifies the provider and/or RN immediately if patient appears in distress.
• Prepares patients to see the provider; assists prior to, during, and following examination as needed.
• Performs all skills required of the Clinical Assistant.
• Additionally, inserts foley catheters, performs complex splinting and performs venipuncture for the purpose of drawing blood or inserting a saline lock.
• Provides and reviews written instructions with patients as appropriate.
• Maintains examination and treatment rooms and other clinical and reception areas.
• Cleans equipment following established organizational guidelines.
• Ensures that established standard supply levels are maintained and orders supplies as directed by the Clinical Operations Manager or lead RN.
• Verifies eligibility and demographic information for both new and existing patients and, when necessary, inputs data in accordance with pre-enrollment and non-status change procedures.
• Collects, secures, and accounts for payments received from members, in compliance with established procedures.
• Performs other related duties as assigned.