• Job Description

  Req#: C9309-25-0530?language=en&page=362&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to join the Urology management team as Service Manager from September 2025. The post holder will provide leadership to the administrative teams for the Andrology and Reconstructive Urology sub-specialities in the department, as well as to the Westmoreland Street Outpatients Department.

  This role requires someone who is proactive, has excellent communication skills, able to manage a high-volume workload and has strong operational and problem-solving experience. The role of Service Manager in Urology will have a strong focus on delivering positive patient experience, supporting the department to achieve key performance targets and take an active role in delivering service improvements for both patient pathways and the Outpatients department.

  Main duties of the job

  This is a full-time post working closely alongside a multidisciplinary team. The successful candidate will be responsible for the day-to-day service management of their respective Urology sub-specialities, and the outpatients department with responsibility for patient access to both inpatient and outpatient care. The Service Manager will be the initial point of escalation for issues and challenges that arise and will work closely with administrative, clinical and management teams to problem solve and drive forwards service improvements. This post is key to the delivery of performance targets including activity and workforce within the Division and providing leadership to the administrative teams within Urology to provide a high-quality administrative service to all patients, carers and referring practitioners.

  The post holder will be a team player who must promote and demonstrate our Trust Values, behaviours and standards.

  About us

  University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

  We provide first-class acute and specialist services across eight sites:

  University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

  National Hospital for Neurology and Neurosurgery

  Royal National ENT and Eastman Dental Hospitals

  University College Hospital Grafton Way Building

  Royal London Hospital for Integrated Medicine

  University College Hospital Macmillan Cancer Centre

  The Hospital for Tropical Diseases

  University College Hospital at Westmoreland Street

  We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

  We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040

  Details

  Date posted

  20 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 6

  Salary

  £44,806 to £53,134 a year per annum of inclusive HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  309-UCLH-6323

  Job locations

  University College Hospital at Westmoreland Street

  16-18 Westmoreland Street

  London

  W1G 8PH

  
  

  Job description

  Job responsibilities

  For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

  Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

  Come and be a part of the best NHS trust in England to work for, according to our staff*

  * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

  UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

  To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

  Job description

  Job responsibilities

  For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

  Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

  Come and be a part of the best NHS trust in England to work for, according to our staff*

  * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

  UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

  To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

  Person Specification

  Experience

  Essential

  • Previous managerial experience in a large and complex organisation preferably within the NHS
  • Proven experience in service improvement and development
  • Proven experience in effective management and leadership of staff.
  • A proven record of success in managing change while also developing and maintaining high standards of quality.

  Skills and Abilities

  Essential

  • Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
  • Proven track record of working under pressure to strict deadlines.
  • Ability to prioritise effectively.
  • Excellent IT skills.

  Values

  Essential

  • Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving.

  Communication

  Essential

  • To have a high degree of interpersonal and communication skills, to liaise with a wide range of hospital personnel: consultants, clinicians, secretaries, ward clerks and others orally, in writing or electronically in a professional and courteous manner.
  • The ability to challenge, question and clarify by reasonable argument to a satisfactory resolution of issues.
  • Can empathise and appreciate the needs and feelings of patients.

  Responsibilities towards promoting Equality Diversity and Inclusion

  Essential

  • Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

  Infection risk to self, colleagues, patients, relatives, and visitors

  Essential

  • Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
  • Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
  • Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
  • Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

  Knowledge and Qualifications

  Essential

  • Degree and/or an appropriate professional qualification or equivalent experience

  Person Specification

  Experience

  Essential

  • Previous managerial experience in a large and complex organisation preferably within the NHS
  • Proven experience in service improvement and development
  • Proven experience in effective management and leadership of staff.
  • A proven record of success in managing change while also developing and maintaining high standards of quality.

  Skills and Abilities

  Essential

  • Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
  • Proven track record of working under pressure to strict deadlines.
  • Ability to prioritise effectively.
  • Excellent IT skills.

  Values

  Essential

  • Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving.

  Communication

  Essential

  • To have a high degree of interpersonal and communication skills, to liaise with a wide range of hospital personnel: consultants, clinicians, secretaries, ward clerks and others orally, in writing or electronically in a professional and courteous manner.
  • The ability to challenge, question and clarify by reasonable argument to a satisfactory resolution of issues.
  • Can empathise and appreciate the needs and feelings of patients.

  Responsibilities towards promoting Equality Diversity and Inclusion

  Essential

  • Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

  Infection risk to self, colleagues, patients, relatives, and visitors

  Essential

  • Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
  • Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
  • Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
  • Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

  Knowledge and Qualifications

  Essential

  • Degree and/or an appropriate professional qualification or equivalent experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University College London Hospitals NHS Foundation Trust

  Address

  University College Hospital at Westmoreland Street

  16-18 Westmoreland Street

  London

  W1G 8PH

  
  

  Employer's website

  https://www.uclh.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  University College London Hospitals NHS Foundation Trust

  Address

  University College Hospital at Westmoreland Street

  16-18 Westmoreland Street

  London

  W1G 8PH

  
  

  Employer's website

  https://www.uclh.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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